Trail Boss BBQ — Restaurant in Ashland

Update: after the owners reply I feel it necessary to reply.

1. The order was to go, I waited inside until I received my order and began eating within 5 minutes so everything was “fresh”.
2. On the coleslaw; do you chop the cabbage and create your own dressing? If so its very similar to others as was the okra, I actually said both were above average so good review. 3)The brisket; I eat at BBQ restaurants a LOT, I can only recall one other time where the brisket was pre-sliced, I see no reason why brisket can’t be cut to order, even chain restaurants cut it to order. (Billy Sims, Rib Crib, etc.) The picture shows there’s no bark on the brisket, yes there’s a good smoke ring so it was smoked but maybe cutting beforehand and resting it in its own broth robbed it of the flavor. If others like it great for you and your place but when compared to others I’ve had I found it average thus the 3 star rating.

Struggling with this review, I really wanted to love this place. The staff were extremely nice and helpful. The food was a letdown however. The slaw is scoop and serve so not made in house and the okra was frozen so not their recipe either; both were above average but nothing special. The brisket was just okay. There was only a hint of smokiness to it. It was moist but brisket gets a lot of it’s taste from fat and the rub/bark and it had little of either. You can see from the picture that some of the meat had turned brown; I’m wondering if the meat was sliced in advance and set aside in a broth to keep. Something seems to have happened to rob the...

Our first visit for lunch today: The atmosphere was good and clean, the wait staff and the management were clean and very friendly, although the waiter had long hair that wasn't tied back, SMH. The pulled pork sandwiches we had were good, but the fried okra had absolutely no taste at all. The appearance of the dishes were very nice.

The utensils were plastic and came wrapped in a very thin small napkin in a plastic wrap with a small single serving packet of salt and pepper, the kind you would get if you were getting take out, We Dined In, so I was expecting actual silverware, seeing the utensils were plastic, that, made my decision for me on which item to order off the menu, because I couldn't see trying to cut up a BBQ pork steak with a plastic knife and fork unless they were EXTREMELY TENDER, I didn't want to take that chance. They didn't offer us any additional salt and pepper or napkins I had to request them. The table were bare.

When I saw them wheel in the meat from outside without any covering we almost got up and walked out. Even though it was a short distance bird's do fly over, YUCK

I don't think we will be going back, it was a 30 minute drive from our house but it came highly recommended so we thought that we would give it a try, I'm...

The food is delicious, the service is fast, and we look forward to Trail Boss about every other week for takeout lunch. Today there was a mistake in our order (asked for ranch on the side but it was on the sandwich instead) so I went back in and asked them to fix it— like the owner asks folks to do in his review responses. The cashier and cook were fantastic and ready to make it right, but the owner came out from the back and asked me in a pretty confrontational manner if there was a problem with having ranch on the sandwiches. I explained we like to be able to control the amount of ranch so there was not too much and he was pretty rude when he said they would have to remake it. My order was also placed behind all the current orders, so I had to wait quite some time. I used to recommend trail boss all the time and never would have dreamed about leaving a review for a small mistake, especially because the cashier was SO polite and the food is good— this is just a warning that if you DO follow the owners recommendation to ask them to make it right, you are going to have to wait for a long time and he may come out and confront...