Oceanana Pier & Pier House Restaurant — Restaurant in Atlantic Beach

Was happy to find a spot to eat that looked promising on a Sunday morning before leaving the beach to head home Bartender that took order was impossible to hear because he spoke so softly, and English was his 2nd language (hostess said he was Bulgarian). He had a hard time understanding my order. And we had a hard time hearing him over music. But fine, whatever.. Beautiful spot and finally gonna eat (was starving). Brought us out coffee, asked for more Creamer "that all the Creamer we have" pointing at 3 lil cups in sugar bowl. He brought us a shotglass of milk to use instead. Wife wasn't phased , she went and brought inside her 1qt half n half from cooler n car. We were gonna make it work and not let anything bug us, yet. Comes tells us they have no more biscuits left for breakfast. We'll that eliminate bout 1/3 of menu there. But she just found something else n ordered it , how during breakfast are you out of Creamer and breakfast biscuits??. But we get over it. Bartender/waiter never came to see if we were good. Coffee was drank within 10min, and sitting with empty cups. Finally, get him over (30 minutes after seated) with more coffee and ask for a little more sugar. He takes the sugar bowl with the remaining creamer I use (can't stand what wife uses). He comes back with nothing but the sugar alternative and kept our creamer and gives to someone else at the bar. Why I know this is because wife went to get it, and he was giving it to another patron seated. But wouldn't acknowledge her standing there waiting to get his attention to get Creamer back. My wife comes and informs me there is plenty of Creamer he has a carafe full on bar. And my food is sitting on the bar. So I wait and wait and wait. I'm thinking he's coming and we're gonna get our food and creamer (this is all at 45 - 50min mark of sitting there). He carrys our food back inside apparently it was in his way? And he never brings to us.. but i still wait. Wife goes to bathroom. Comes back out. It's at almost 1 hour. No food. No service. No Creamer. And only 2 cups of coffee brought to us. But the damn second we stand up to walk out he's paying full attention to us " sir.. sir..sir.. are yall leaving???" Suddenly speaks clearly and loud enough to hear... " buddy. I cannot deal with YOU .. I left money on table for the coffee.' .." what sir?" .( now loud enough for restaurant to hear). " I cannot deal with you. I left money. Were gone. Horrible service'

We were so eager for this place to be a winner.. was a beautiful view and was conveniently located. But this was a freakin joke pnce...

I literally don't know where to begin, so brace yourselves. Family and I moved to the coast several months ago, but have been visitors for a while now. We've "tried" this restaurant 3 times, each time hoping it would be better than the last. Boy was I wrong. Literally went from bad, to terrible, to just simply horrendous within a 2 year span.

I'll be brief. First and foremost, the service. Even when it's not "slammed", it takes forever to be greeted, forever for a drink to hit your table, and 2 out of 3 visits, the attitude the servers displayed weren't friendly at all.

2ndly, the quality of food. I mean, I've had cheap pancakes, ive had unbelievable ones at bistros, and everywhere in-between. Literally, unedible rubber circles. The eggs? I think the only type they can execute is scrambled. Over med? Watery. Benedict? Rock hard. They literally can't get it right. Tastes and looks cheap. Literally yall, it's uneditable.

Lastly, it cycles back to the customer service. Ordered a bloody mary. $10 for a tiny glass, zero garnish. When asked for lemon, they said ok, and never came. Just tasted like v8. When server asked how our meal was, seeing everyone barely took a bite, we answered it was awful, and it's a shame because this last time, we had friends visiting from out of town who wanted "ocean front dining for breakfast. We ended up here, and then to be told, "oh, that's too bad", after we told em the food wasn't good, was the last straw.

I'm not hard to please. Clearly I believed this place could be something, hence giving it multiple tries. When I say it's bad yall, it's friggen baaaaaaaaaaaaaaad.

In closing, don't walk, run. Run far far away from this place as humanly possible. Your money would be better spent throwing it away, than giving it to this place. It really is that bad, despite being on the beach. They should be ashamed of themselves. They set zero standards for courteous service, and the menu and quality of food needs a complete, 100% overhaul.

I really hope someone from management sees this, and has the chops to do something about it. As harsh as my review is, it's not personal. Clearly yall need a wake up call, so here ya have it. Maybe this will ignite the change that's so terribly needed. If not, close up shop now. If so, your welcome. Someone had to give it to...

We checked the reviews per our usual routine of checking out new eating locations and nothing flagged for us really. So we decided to go. We get there and are immediately greeted by one of the waitresses who was super willing to help. Offered a booth but let us know it was in direct sunlight so we opted for a window table instead. She hands us off to the next waitress and once again, everything is great up to this point. A little shabby but clean eating area so cool. We get out menu’s and place our orders. A very short and uncomplicated menu for sure. Lots of shrimp dishes which I can’t eat so I decided on the fish baskets while the wife orders a shrimp basket and the son got “chicken tenders”. We order a couple beers from one of the local breweries and we wait. The food comes out. And as soon as I see store bought crinkle fries with no seasoning, I knew it wasn’t going to be good. My instincts were correct!!! The fish was fried but somehow soggy. The fries were gross because who really likes unseasoned crinkle fries? The shrimp was chewy and the “tenders” were processed chicken mashed into the shape of tenders, fried and served. But all that we can get over. To top it all off, the coleslaw, and probably the reason for my stomach issues today, was literally rotten!!!! I’m glad I took the first and only bite of it. I immediately spit what I didn’t swallow out and with a visible gag holding back puke. I let the waitress know and she informed us that they used her to essentially taste it and make sure I wasn’t lying. Yup, ROTTEN she said and they threw what ever was left out. Our compensation, they didn’t charge for my sons orange juice. What and over expensive disappointment!!!! But we still tipped because the waitress did her job and well. The need new food items and it process. Only way I see that food being good is if it was the o oh thing available after fishing the pier all day, and even then, I’d find somewhere else.

ROTTEN...