Victoria's Mexican Restaurant — Restaurant in Augusta

I have given this restaurant three solid fair tries after two honestly rude and unpleasant experiences with the manager. The lack of quality restaurants near the South Augusta area leaves this as a prime option and I would certainly scratch this off your list now. First - The food preparation and quality is inconsistent. Quesabirrias were extremely delicious the first time and then the second time they were so dry & flavorless. I pretty much drowned them in queso just to add. Secondly - they will not make your Sangria or Margarita with Light or no ice. In fact, they will charge you double the price simply because you do not want to indulge in a cocktail filled 75% of the way with ice. Third: They will nickel and dime you. I’m truly a person that pays for convenience or whatever I may desire, however, charging for Sprite when I’m getting Club Soda ( carbonated water)when you have never been charged before is silly. Upon asking the manager about the matter because the receipt said Sprite, she told me that’s what I ordered. Also, I will preface- I had inform her of what Club Soda is because she did not know. So hence even greater confusion. $2.75 for Club Soda is not a big deal but when they are rude and express they will charge “whatever they want” then it transitions to horrible customer service. Lastly, I sat at the bar for 20 minutes and my food was brought out to me cold plus has onions as I requested to remove them. They lack attention to detail and are so quick to dismiss the customer when the concerns aren’t they huge. Sadly, I would not recommend this...

Sat down, asked about happy hour, and the waitress said there wasn't one. Found a sign with happy hours specials and went to order one of the drinks and she interrupted me and said hold and walked away so that we couldn't order it as happy hour was over in 10 minutes. After she didn't come back we went to the bar when the bartender went to bring us our drinks the waitress grabbed them and took them to the old table. She then proceeded to talk about us within eat shot to her coworker thinking I could not speak Spanish. I informed my fiancé she was talking about us and she heard me because we were so close and walked behind a wall to continue before ignoring our table for another 15 minutes. They served my fiancé the wrong burrito and their quesadilla grande is in fact not a quesadilla, but opened faced flour tortilla with everything on top if it. I'm appalled how one waitress who doesn't want to do her job impacted our whole experience, and the food was disappointing to say the least even if you look past it not being what you ordered.

Update: talked to Oscar who seemed like the manager informed the waitress was horrible his response “oh really” and then smiled at us...

Usually we have an amazing time here, and made the mistake of ordering pickup today.

I get the food home, shame on me for trusting them, and there are no tortias for my chicken fajitas. I ordered through the Door Dash restaurant store front, so I was required to deal directly with the restaurant.

I called, annoyed, and was ultimately told by the female manager (this was at 1:10pm December 14th, if management cares):

Are you sure they aren't there? We don't have any lying around.

Do you want to drive back here and pick them up?

There's nothing we can do about the money, the fajitas are part of a full order (to which I replied that clearly I haven't received the full order then).

To call Door Dash for a refund, Victoria's would not be personally fixing this situation.

I will not patron this establishment again. Despite the grungy dining room and persistent flies and QR codes stapled to the unwashed walls, the food and service has generally been enough to overcome the environment. But if the service can no longer step up to the plate, there's really no...