Baskin-Robbins — Restaurant in Aurora

I went recently with my extended family after dinner so we could get a sweat treat. I was extremely disappointed to see that got rid of all 3 of the non dairy Vegas ice cream they had. As someone who is lactose intolerant it was really nice to have actual ice cream from a shop. It was the only place I could walk in and get a dairy free ice cream in either salted Carmel, double chocolate, or cookie dough. This was really a treat because I could get normal ice cream shop treats like hot fudge and hot caramel Sundays. But on our last visit they did have those ones. The only non dairy frozen desserts they had where Daiquiri ice which was supposed to be lime flavored with a hint of rum but tasted more like a green apple seltzer water. But they did have a lemon sorbet that was good. My grandmother who was with us got a ice cream cone and the employees where so careless that they left a paper cone cove on the inside of her cone. So instead of eating the ice cream off her cone she had to squeeze it out of paper which was soggy and gross. Overall I was extremely disappointed and hope that they can fix this hot mess because if not me and my family will definitely...

We arrived at the drive-thru promptly at 8:45pm, only to be told that they couldn't process our Baskin Robbins order due to their 9pm closing time. In response, we pointed out that it was merely 8:45pm. The attendant nonchalantly informed us that Baskin was closing early for cleaning, while Dunkin remained open. Unfortunately, this premature closure has occurred on multiple occasions in the past. Regrettably, the inconsistency in their operating hours has become a significant inconvenience for me. I find the unpredictability of their business hours to be quite discouraging. I'm disheartened by the decline in Baskin Robbins' customer service standards. As a result, this visit will mark my final time at this particular location. I kindly urge the management to update their business hours on Google to provide accurate information. Thank you for your attention to...

I ordered a birthday cake online for my daughter’s 10th birthday with her favorite BR ice cream flavor as well as the cupcake theme to match her birthday party. When I called the morning to pick up the cake, the workers didn’t know what I was referring to even though I had an email confirmation of the order. Long story short, I did not get the cake I ordered and was beyond disappinted as my daugher was looking forward to her special cake. If you order a cake through this location, be sure to double and triple check your order with...