Dairy Queen (Treat) — Restaurant in Aurora

I love when I order a cake from a nice young man (he was actually really sweet) over the phone... confirmed what time and day I'm picking up the cake, and to show up 15 min after they're supposed to open, that they're not actually open. They have a sign that confirmed the dates and hours, that they're clearly not following. I needed this cake for my daughter's birthday today, and I'm so sick of people not showing up to work just because it's a holiday. Yes I could've placed it for a different day, but there was literally another person waiting outside the store with me. Just don't have the restaurant open for nye if this is an issue. The next closest DQ 2966 Ogden Ave, is amazing, I called ahead and made sure they had cakes. When i got there, they had so many and the man working there was so sweet and helpful.

Response: Not that it would effect your stores business much, but no, I will not return. When customers depend on your business for cakes and you fail completely by Lying about your store hours, you in fact do not care about your customers. Clearly your managers care about their time and how bored they'd be on slow days. Stop selling cakes if you're mgrs can't...

After receiving an email about the different ice cream cake options for Easter, I called this location to place a cake order. The girl told me they were closing in 30 minutes and that I should call back the next day. She then changed her mind and said she would call me back and hung up without getting any information from me. Received no call back that night or the next day so tried calling again to place a cake order and the girl did not know what design I was talking about (carrot design in the DQ email blast) or how to put in a cake order. She indicated only the manager can do a cake order. Very disappointing to not be able to get an ice cream cake for Easter due to lack of training As a customer I shouldn't have to try so hard to place a...

So, I was ordering a sundae here and was asked if I wanted whipped cream and nuts. Thinking nothing of it, I said sure. But then when I looked at the total it was at least a dollar more than it was supposed to be. I asked about it and the cashier said that there is a sign saying all toppings are extra. I could see no such sign, so the cashier came around to show me. She couldn't find it either and then said they had just changed the sign. I asked for my money back because she had no right to charge me, but she then claimed to not know how to make a refund. Finally, after at least ten minutes of her pressing the same buttons over and over again she gave me $1.10 back. Ridiculously horrible service! I will never come back if I...