We ordered on doordash and unfortunately their system was down. Even though we placed the order, Poke Bros got it, a dasher was never able to receive it and pick it up. 1 hour after ordering, and 20 min into being on hold with DD support, I got a call from Poke Bros. The woman was so apologetic and asked our address so that she could have her friend drive out to us to deliver. In spite of that very kind gesture we decided to just go pick up our order in store.
When we arrived she again apologized for the doordash issues and even remade our food for us so we could have fresh bowls to go. Customer service was 100% on point and I haven't even mentioned the food yet. The food was delicious, the spicy tuna and salmon are amazing and I would suggest substituting that for the plain versions whenever possible if you like some heat. With this level of customer service and delicious food we will be back.
TLDR: Doordash 1/10, Poke Bros food and customer...
Read moreLet me preface when you see “poke bowl” restaurants it is not hawaiian food. Hawaiian food consists of Lau lau, huli huli chicken, kalua pork etc. This is more of a deconstructed sushi bowl. For me, this is decent enough for mainland poke bowls. The concept of being able to add whatever toppings to your “poke bowl” is what I assume attracts people. However, a real poke bowl doesn’t have corn, edamame etc., but to each their own I guess. As far as taste this isn’t terrible. I will say though once you have had a real poke bowl, it’s hard to look at these chains the same. My husband is Hawaiian and he misses the poke bowls from Hawaii so much! For the portion and cut up sizes of salmon or ahi, it’s a grip. So we just make our own. But if you’re desperately looking for that poke bowl fix then...
Read moreAs an old meat, potato and gravy guy I was a little skeptical of trying Poke Bros. But what a pleasant surprise! I ordered The Duke with sushi rice and let them put everything else in the bowl. The bowl was "bright" and very flavorful. I really liked the fact that there were a lot of different items in the bowl I would never try on my own (like seaweed) and that every portion size was just enough. I really liked the marinated tuna, the Ponzu, OG Sauce, Gochujang sauce and the sea weed salad. The staff were very patient and explained the individual items that I was not familiar with. Clinton, IA could use a...
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