Culver’s — Restaurant in Austin

Updated 26Mar24: pic is from McDonalds, today. It's 2 blocks from Culver's and i recommend going there, NOT Culver's.

Obviously they didn't pay attention to my review from 8 months ago. I hadn't been back and now I know why. This next time I'll give them a year before I come back, if even then. With options like Hat Creek burgers, or Shake Shack literally only 1/2 mile away in the Domain, why come to Culver's?

First: your coupon wasn't clear but we went ahead and complied with the cashiers interpretation. Then my order should have come with Cole slaw, not fries. When I pointed this out, staff member argued with me and I had to show her on your menu board. Reluctantly she exchanged my fries (which I already had at my table many minutes) for the Cole slaw. What, are they going to serve those to someone else? I don't eat fries anyway, but I couldn't believe she took them. Why do I have to struggle with them just for a plain dinner?

Somewhat related: our cashier was impossible to understand. She spoke slurred like she's drunk? But she had so many piercings in her mouth, her lips, her tongue, her face, her nose, etc, maybe that's why she literally couldn't enunciate! Terrible. I had to ask her over and over and over and over again what in the world she was saying! Ridiculous! Why even hire her? Put her on the grill or cleaning bathrooms, not out front trying to communicate with customers!

EIGHT MONTHS AGO: Ok so service everywhere has gone down, yes? But here? I have liked this restaurant because of the great service. But for the last 4-5 months, it's gotten worse and worse. This was my go-to place; I go there (not anymore) 4 or 5 times a week with my AE coworkers and family and friends. Nope. Not anymore. I've gotten bad service once. Ok, I'll keep trying. Then twice. Not good. Then 3 times. Then 4, 5, 6, etc... ok ENOUGH! I'm all out of do-overs! Time to go elsewhere.

Shake shack is only 5 blocks away in the Domain! And their burgers are SO incredible! I thought they'd be expensive but they're not. So skip Culver's. Go to Shake Shack! I'll try one last time at Culver's, but not for several months. I'll give them time to get it together...

Oh, and super tasty BBQ is at Pok-E-Jo's, only a mile or so north: Parmer Lane at Lamplight. Worth it!

Culver's: GET IT...

Culvers latest vendor to earn biggest weasel award. Used to be when you ordered your fries and burger ketchup was automatic. No more at Culvers. To obviously cut costs unless you specifically ask for ketchup for your fries you WILL NOT RECEIVE ketchup. Though the ketchup is figured into cost of the business and therefore the selling price you are in fact paying for it. I must say I like Culvers fries/burgers. I generally go thru drive thru getting food to go. The last several trips I have ordered only to arrive at my destination without ketchup. We all have busy lives running our business etc. But now we have to babysit Culvers and ask for ketchup. If you forget (like I do) you go without. The world is full of businesses that weasel and scam for an extra penny. Now it's Culvers. The owner used to man the take out window though she is a woman and not a man. I used to compliment her and her store. She seemed friendly and kind. Well apparently she has become your standard greed driven business owner cutting costs and service to fatten her mattress. Of all the cheap shot ploys ketchup no longer automatically included in your order though in fact you have paid for it. Not only is she a weasel now also a thief. Stealing from your customers. Shame on you ma'm for salivating over extra pennies per sale stealing our ketchup. Buyer beware. Ask for ketchup every order or you will not receive. I have curtailed my visits to Culvers and have elected to go to the competition who always include ketchup. I will eat at Culvers in future though the weasel factor here a 10. I hold my disdain towards the greedy owner, not...

I understand they are a new Culvers, but it does not excuse my three primary complaints.

First, the young male at the 2nd register ignored me and several other people wsiting in line tonorder while he chit-chatted with a fellow employee who herself was just lazily standing against a wall. I stood and stared at him for a full minute before he bothered to turn and acknowledge the line. Very poor customer service as he should have constantly kept his eyes on the growing line as it was extremely busy when I arrived and never let up! There wasnt even a table free to sit st do I had yo eat in my car!

Make sure to double check your order - i asked for a medium size basket yet they gave me a small size fry.

I also ordered an OREO mixer with THREE EXTRA OREO helpings, until they charged me for the extra helping, yet when I received it the mixer looked normal as if I hadn't asked for any helpings! I travel across the country and visit dozens of different Culvers, so I know what invisible supposed to look like with THREE helpings of Oreo topping mixed in. I did complain, and when the brought it back they had merely added ONE extra helping, and only added it to the top, they didn't even bother to mix it in again. Suffice it to say I won't be coming to this location again.

Everything was delicious, it's just those things above that could have been done better. And one star for atmosphere as the place was overfull with customers to where I couldn't find a...