Dunkin' — Restaurant in Avon

On August 6 around 8:30am I was placing somewhat a large order for my companies staff meeting. The customer service was extremely poor. I notified the cashier that I would be placing a large order and she didn’t say anything about whether they would have enough of anything. She proceeded with my order and had an attitude after every request I made. I asked for 10 donuts and muffins and 2 Joe boxes and she made it seemed like I was asking for everything off the shelf. She yelled across the store telling her manager that they had a “big” order and the manager was just as bad and said a side comment that I should have called before I came in. I had to cancel the order because I was not happy with the customer service and how rude and disrespectful they were. The manager with a better attitude could have told me moving forward that it’s best to order ahead to avoid if anything set backs the store would have possibly had and I would have understood. I had to drive to the next location to order exactly what I wanted and they were excellent in the customer service with no attitude, when the cashier wasn’t sure if they had something I requested she went and double checked to see if they had enough instead of rolling her eyes. I was satisfied with the Dunkin donutsI in Randolph with there great...

Unfortunately this location particularly on Sunday mornings has a young lady that is not fit to be servicing the public. I have encountered her on two occasions. She leaves the drive thru abandoned and will not answer, even to say thank you for your patience It'll be a moment... and then when you go in you are not greeted with a good morning its immediate attitude and "it's gonna be awhile cuz I'm busy and by myself. She proceeded to fulfill pick up orders including coffee and ignored me. I was the only customer in the store. This has also occurred when she is not by herself as well when manning the drive thru. I will be contacting the manager as well as district / franchising owner. Thank you to the Stoughton hwy location for their assistance over the...

I placed an order via the on the go app. Went in to pick it up. Waited a couple of minutes to even be acknowledged. There were no other customers in the store. When i was finally acknowledged, i said my name and that i was looking for an on the go order. She stared at me for a short moment and repeated her greeting. I repeated my request and she got it that time and went to check. This other employee then very abruptly said "nope". I went and checked my phone, lo and behold i had ordered from a different site accidently. I went back in and said it was my bad. No acknowledgement of that either. I don't know why i keep trying this location, they are consistently slow, less than nice, and...