KFC — Restaurant in Bailey's Crossroads

I never even knew KFC delivered food! Well, they don't. They deliver it via a third party. So I used Grubhub to get a Tenders Share Meal which came with potato wedges and also ordered a large beverage (unsweetened iced tea). The website even had a tracker and their ETA was spot on. Only mistake was they tried to deliver it to the building next door and that was MY mistake because I mistyped the building number. The chicken and wedges was hot the tea was cold and very refreshing. They only gave me two packets of the dipping sauce I wanted but still, for the price it was okay. In fact the total cost, with delivery fee, tax, and tip, was less than many other delivery places. I paid for what many places make you pay for just the dish or sides. I give KFC delivery five stars. Updated - Ordered a few chicken sandwiches, the Chickens Little Combo with Wedges and Mountain Drew. I also ordered a Large Sierra Mist was I was pretty thirsty. The order arrived on time and everything looked good. No problems. Addition - ordered a couple more times from KFC. One time ordered a 2 Piece Drum and Thigh Combo with the Potato Wedges and a Sierra Mist. Also added a Large Mountain Dew. Problem they were running late so they changed the ETA...and then were still later than they said. Now, they must have known the driver was going to be late because they made the Sierra Mist a Large and tossed in a chocolate chip cookie. Plus a biscuit...unless those come with the Combo? Which was nice of them, kind of a way to apologize for being late. Only problem was the ice in both drinks had melted so what I ended up with was two Large cold waters that tasted, slightly, of some kind of citrus drink. The last order was also delayed and the ETA pushed back. But this time they were able to deliver it on the new time. This time I ordered a 3 Piece Combo with Potato Wedges and Iced Tea. Which also came with a biscuit. Hmm. And I also ordered 4 Cinnabon Biscuits. Which tasted amazingly good for being biscuits covered in frosting and some kind of syrup. I am not taking away points. This ISN'T KFC's fault the delivers were late or got lost. So why punish them? AND Grubhub even reached out via email with a discount for future deliveries by them. This makes KFC and Grubhub the best combo of restaurant and delivery service so far! Good food, low costs, and great customer service. Update - Last few orders from KFC via Grubhub have been...interesting. The drivers have been late half the time and Grubhub has been giving me a ton of discounts to make up for it. But at a certain points you start to wish they just would get it right the FIRST time. Getting discounts are nice, don't get me wrong, but sometimes I would like to have the food on time and warm. And KFC is starting to miss items in the order. Small items, nothing OUT RIGHT wrong, but some orders were missing dipping sauce and such. Not enough to take away stars but still a little worrying... Update - having being given free delivery from Grubhub I decided to order from KFC. I ordered a Cheetos Crispy Colonel Box with potato wedges, mac & cheese, and decided on a Diet Pepsi. I also ordered a large Diet Pepsi and Popcorn Nuggets. The delivery was rescheduled once but made it on time, barely, on the second ETA. The mac & cheese seemed more processed cheese than macaroni. The potato wedges were great but the Popcorn Nuggets were kind of lame. No taste and not really interesting. The Cheetos in the chicken sandwich tasted stale. Which means they must have been out, exposed to the air, for days. I mean, it takes a LONG time for Cheetos to go stale. At least it came with napkins, a spork, and six packets of ketchup. Overall I was happy I didn't have to...

VERY Disrespectful and Dismissive Customer Service!!

Unbelievable Behavior. On May 26, 2021, at 9:20PM, wife placed an online order at the above KFC. The order was grilled chicken and nothing more. The order was accepted online and charged to our debit card. We arrived at the drive thru at 9:40PM, but there was already a car at the speaker taking an unusually long time to order. Looked more like they were just chatting with the drive thru worker. Noticed the first three letters of the license plate was "KFC". Owner? Employee? Coincidence? Store was due to close at 10PM. Once we got to the ordering speaker, I asked what additional food they had that was already made. The female answering said, "CHICKEN" in a very sarcastic and rude manner. Based on her rude response, I decided not to order anything additional and stated we were there to pick up an online order. Then we were told to drive up to the window. Once we got to the window, a male was there and no sarcastic female was in sight. The male stated they did not have any grilled chicken, but had other regular fried chicken. I told him we only wanted grilled and asked how we could get our money back since we were already charged online. He explained that we had to go online and call an 800 number. I then asked for the name of the sarcastic girl that was rude. He asked, "Why?" I stated, "Because I am going to make a complaint." He refused stating, "I'm not going to give you her name" and then proceeded to shut the drive thru window in my face. He then stepped away from the window and turned off the lights inside the restaurant. Really?! Did they just low crawl around the restaurant with the lights off until the end of their shift? It was ridiculously rude and just plain...

I love KFC but absolutely hated the customer service at this store. I went through the drive thru for what is called I guess a summer meal deal with plainly said sided and gallon drink. When I arrived to the window and present an app coupon Rita Paul (name on her tag) the cashier seem take it personal stating that should could not accept. Well of course I contested because it was not posted on signage or on the coupon such policy. She gave me my order but refused to give me the gallon drink --how petty. I guess she was saving a gallon of lemon to take home-lol. Instead of arguing I call the customer service line where I was greeted by another unpleasant employee of KFC Natalie Banks. She seem to begrudgingly take my compliant about the occurrence at the drive over talking me and in end seeming to chaise me for interrupt her speech. I don't argue with foolish people so I conceded and let her continue to restate for third time the account I have previously given her. After she was done I asked to be contact my district manager or representative within the executive office that handled operations complaints against stores. I have not gotten response call apologize for this deplorable behavior by their employees till this date. So, have just taken the web to note my experience with this companies unprofessional and unpleasant employees. If hadn't already paid and my family not needed the food fast. I would have demanded my money back on the site but I have learned a valuable lesson and won't patronize this store anymore in the future. LOST CUSTOMER. But I am sure they...