West Coast Sourdough - Calloway, Bakersfield — Restaurant in Bakersfield

We recently had a work meeting and decided to place a group order from your establishment. Unfortunately, our experience with the customer service was very disappointing.

The first person we spoke to over the phone was noticeably rude while taking the order. Some of the sandwiches required side selections, and when we needed clarification, the tone we received was unprofessional and unhelpful. We realized we weren’t fully prepared with our selections, so we called back—understanding that was on us. However, the second employee we spoke with was also quite rude and dismissive.

As a local business in Bakersfield, we kindly asked if we could place the order and head over to pay in person, since we didn’t have a credit card available at the time. This request was declined. Once we arrived and were ready to pay, the gentleman at the register was courteous and professional. Unfortunately, while we were paying, the employees in the back were loudly insisting they wouldn’t begin making the food until payment was received, even though we were clearly at the counter completing the transaction. Despite the gentleman at the register explaining this to them, they continued to argue and act unprofessionally, even laughing and giving us dirty looks.

While the food itself was delicious, the treatment we received from several members of your staff was unprofessional and disappointing. As a fellow local business, we expected a higher level of courtesy and respect. Sadly, due to this experience, we will not...

Let me start by saying…..WE LOVE WC SOURDOUGH. And we LOVE this particular location as well.

I was at the Bakersfield-Calloway Store today and on the phone with the store manager regarding my order when a female employee began to loudly chastise another much younger employee for “not going fast enough”. She told him he was wasting people’s money going so slow. She was very harsh and loud and rude!! There is a time and place to discuss an employee’s performance and in front of maybe 10 customers at lunchtime is NOT the time. The poor kid just shrunk back.

I told her that it was not appropriate and she said “Ma’am that is MY co-worker!” I replied with “I do not care. It’s inappropriate and I don’t care to hear you yelling at him.” She rolled her eyes and turned around to help the other customers that were actually at HER register WAITING for her to be done yelling at him and take their order! That is costing the business money! He wasn’t being slow. He was struggling to get a plastic bag open.

She needs a long unpaid vacation or another job.

I frequent this location and do not ever want her...

I paid extra for bacon, cucumber and pepperocinis. The bacon is precooked store brand and not fresh. For the extra I paid, it was about half of what it should have been. The cucumber? It came with 1 slice. What the actual...

The bread was good but the turkey was shaved then and put all in the middle before the sandwich was cut. When I spread it out to cover the whole sandwich it was about half of what Jersey Mikes gives you.

I ordered from Doordash so I can't speak to their service but considering their price (it was over $15 for a 6 inch turkey and swiss sandwich), I expected more.

Jersey Mikes and Sequoia would...