Papa Johns Pizza — Restaurant in Barbourville

I ordered a Mushroom and onion pizza, on the box it was labeled mushroom and onion, the pizza had green peppers and Pepperoni. I called and after being put on hold several times the manager stated she would make another pizza if we brought the first pizza back. No apology was given. So our time and money waisted fixing a mistake that they should have fixed. When we asked to speak to the manager we were told she was gone. I have work in food service and if you want a real manager who traines employees correctly and with manners, I will be than happy to step in. She should have offered to have the new one delivered or even offered an apology for THEIR mistake. Not good management. Please find someone who knows how to properly run a store and knows what good...

I live in Barbourville KY. This was my first time ever ordering from this location. When I got home, all of the sauces were wrong for example, the barbecue papadias should of had barbecue. All of them had garlic sauce. I'm not even sure what was on one of them but it surely wasn't Philly cheesesteak. I have pictures of all. I called the store and they said I had to come back. I asked them to send a driver to me since my husband works 3rd shift and it's already 1 pm and we shouldn't have to use our gas to fix their mistakes. They refused even after I told them I wouldn't return if they didn't...

Poor delivery service. We ordered a pizza online- thirty minutes later, delivery status showed delivered, but it hadn't been...called two additional times, each time being told driver was getting ready to leave. An hour and twenty minutes after placing the order, my husband had to go get it. Folks, it's only .2 miles from where we live! We hadn't ordered there in a while because of long delivery in the past- then concern with COVID- but we won't be ordering again anytime soon. Giving them a one star is generous. Whomever (minus the customer)...