Round Barn Brewery & Public House — Restaurant in Baroda Township

First, the food was amazing. All the pizzas were perfect, the beer was perfect, and the atmosphere is great. However, we had awful service, from Suzette. We had a Long Island iced tea, where one of us didn’t like the agave and sour mix, which was totally fine, we just asked to replace it with a beer. Suzette was not happy with that, made it sound like we were crazy and didn’t know what was in a Long Island (we just didn’t love the flavor, it happens). She said she would get In trouble with her manager and that’s why she had to ask us all these questions about why we didn’t prefer it. Next, we asked for a second margarita, the first was amazing. It took over 20 minutes to get the Margarita, we were done eating. We were almost Going to ask for it not be included with the bill, but we decided to wait. The margarita came and it was swimming in salt. It wasn’t like the first margarita. All three of us at the table Tasted it, and it was awful. I’m sure it was just this one margarita. We asked for it to be taken off the bill because we didn’t drink the margarita. Suzette was very upset, told us that if her head manager was here that we would never be able to trade drinks. She said that she worked 50 years in the industry and that she never took drinks back. I told her that the drink just had to much salt in it. She said she didn’t care about it, and that we shouldn’t return drink because the menu is clear what is inside them. The Long Island was a mistake, sure the flavor was bad. The margarita was just overwhelmingly salted. We had to ask another waitress to help check us out because Suzette wouldn’t come back because she was mad at us. We waited 25 minutes for our check. We made it clear to Suzette that we didn’t want her to get in trouble, that we would be happy to talk with a manager. We also told we understood none of this was her fault. I work in the industry, I know how it works. Suzette seemed like she looked down on us because we were younger, and swore in her 50 years that she didn’t return drinks. “You get what you Get” was what she said to us, wanting us to pay 12 for drinks that we didn’t love. I know the customer isn’t always right, and I understand mistakes happen. I’ve never met a waitress who would argue, and completely disregard all thought and options other than her own. The food might be good enough to come back, but this experience was the worst we’ve seen in a long time. Suzette didn’t tell us that each separate topping for the pizza...

My family loves public house, and we have dined there many times and almost always loved our experience. However, today we ordered takeout, and the service was definitely subpar. When we arrived, the manager began to yell at everyone to get in a line (there were only 4 cars), even though there were no signs or directions as to what to do upon arrival. Then, when we got home, we noticed some of our items were missing ingredients, or had different ingredients than the menu stated. That’s fine, the food still tasted good. However, we called to kindly let the manager know that we had not received what we expected, and asked that in the future he let people know when they are out of certain ingredients or if ingredients would be missing. He simply said “okay” and hung up. THEN he proceeded to call us back just to prove a point. He said “the menu says __” and I said, “no, the online menu states X, but we received Y. We were just kindly trying to let you know that your website may need to be updated.” He proceeded to tell us their updated menu restaurants were correct. That’s great, but everyone’s ordering online right now, so you might want to update your website. Also, the CORRECT way to address a customer issue such as this is to kindly apologize, say you’ll correct the issue, NOT call the customer back to prove a point and tell them they’re wrong. Highly unprofessional and poor...

Had dinner and beer here after getting turned away from Round Barn Winery, Brewery and Distillery at 4:30pm. We fully understood that the tastings ended at 4 and headed to the public house instead. We ordered a flight and pizza. The beer is mediocre and the pizza was great.. until we got the bill. Hubby and I both like different things so we ordered a half and half pizza. When the bill came we noticed they charged us full price for each topping (4 toppings when it should have been 2 because of the half and half). When we brought it up to the waiter he fixed it but our bill was still overcharged by a couple dollars. For some reason I was still charged a couple dollars more than I should have for each topping. When the manager came over to speak to us about it she simply said "well that's the way it is.. I can't do anything about how the prices are set." Seriously? We are overpaying for toppings because you (the manager) has no control? Although the pizza was good, it's still not fair to be charged more for ordering a half and half pizza. Yeah, it was only a couple dollars which is not killing us but it is the...