Pav's Creamery in Bath — Restaurant in Bath Township

I love Pav’s but had such a bad experience last night - I wanted to be sure the owner/ manager was aware. There was a small group of us that arrived at 9:10pm, knowing the shop closes at 9:30pm. There were still customers in the store and the sign said “open” but the door was locked. I stayed at the door for a few minutes trying to get someone’s attention but when one of the girls behind the counter saw me, she immediately turned away and ignored me. I saw this happen to another group trying to get in as well. More people came down trying to enter and eventually after knocking, a male worker let us in. He appeared to not know that the door was locked but it was very obvious the girls working behind the counter were well aware and looked extremely irritated that he let us in. At this point, many other customers gad given up and left. The girl taking our order was far from happy to have us there and the other girls behind the counter were clearly annoyed that they had to take out the equipment they already cleaned and put away for the night. I grew up working in restaurants so I know the feeling when someone walks in close to closing time but with 20 minutes left open, it’s hard to justify this behavior. We got our order after a lot of passive aggressive looks but I do think the owner should be aware that you are losing customers by having employees close early. I’d hate to see such a nice place go downhill because of poor customer service. Hoping for a better experience in the future if I go to the Bath...

The interior was clean and tastefully done, while the balcony outside is a nice place to enjoy ice cream or kustard. After a bit of inquiry, I learned that the ingredients of the ice cream and kustard are the same.

This makes sense; frozen "Custard" is legally required to have a minimum amount of egg yolk content while a frozen dessert spelled "kustard" is not the same as "custard." The machines they use to make them are different, with "kustard" being thicker and seeming creamier, also, maintained at a higher temperature.

I ordered a mint ice cream. I was surprised at how gummy the texture was. It reminded me of the texture of a starburst melted in a hot car (except, cold I guess). I could dip my spoon into tho dish, pull it out, and the ice cream would stretch like something off Nickelodeon. I guess if gummy is your style of ice cream, you will really like this.

I prefer ice cream I can take the edge of the spoon and gather shavings, which is a good ice cream lacking stabilizers/gums. Only in recent decades did companies add gums, thickeners, and stabilizers to ice cream, changing the product. Now it's hard to find a good ice cream without gums and stabilizers.

I would probably come back for the atmosphere and chance to lounge on the balcony on a summer evening but the ice cream itself...

I had to ask if this was connected to the Pav’s in Green, because it doesn’t hold a candle to that location. The service is slow, it feels like they don’t know what they’re doing and they really need to get it together. It lacks the commitment and excellence that Pav’s is known for. I just think it’s sad. Next they give you this flimsy plastic cup vs paper. After trying to go to this store 4 times feeling let down, I went back with 5th time today. They had apparently just made the death by chocolate and said that it was soft like “custard” because it just came out of the machine. Not only was it mush, but there were hardly any cookie pieces. I’ve had the death by chocolate at the Green location like six times and it’s amazing. The green location is well staffed,, by the time you say what you want, they already have it in your hand. It’s a completely different experience. I’m just so disappointed and I don’t even really wanna go there. I’d rather drive an extra 15 minutes each way to go to the one in Green because it’s such a...