Celebrity Grill — Restaurant in Bay Saint Louis

The kitchen messed up one of our sandwiches that was plain, not once but twice then refused to make the sandwich. Kept saying they already made it and sent it out. How hard is it to slap a piece of meat between two pieces of bread? Keep in mind that the other 3 people have already finshed eating and one of them is a slow eater. Then when you tell the cashier that rung you up that you want a refund he's like i need a Manger for that and keeps looking behind you, so your like ok chop chop. The cashier next to him is like you don't need to be rude. No want i needed was for our food to be done the way we wanted it. Now lets also keep in mind that i could have also taken my sandwich back because it had pickles and tomatoes on it but decided to just pick it off instead. Then when management did finally come out she wanted to know why i wanted the refund. Got my refund but then when i asked her to apologize to the front line for me her response was you didn't have to be rude. At that point i was so pissed i decided to walk away because it should have been her job to make sure her staff was doing their jobs. By allowing the kitchen staff to REFUSE to fix THEIR mistakes is wrong. I mean i didn't have to apologize, but i guess the employee's are following the examples they are given. If i could give 0 i would. I don't recommend this place at all. For me it was worse than...

I've never been charged for onions for a hamburger until this place...$2 for plain white chopped onions that did not taste fresh. The clerk should have stated there would be a charge. The hamburger was a frozen patty with no seasoning at all. The service was minimal. It is loud and smoky. I won't be returning. I'm sure this is reflective of the other items on the menu. I tried to order a Starbucks drink, but it was not available. Had water for my drink and it was funky. Not sure if it was sulfur, but it's not like other places I've been with sulfur. The food is definitely over priced and not...

The worst experience in a dining room I've ever encountered. Fryers were burnt because the fries tasted like it. My burger was suppose to be medium. It was a very cold well done. The server did nothing to make the situation better and when the manager came over he didn't know how to make it right. As much turnover as this place receives you would think they would know how to hire people with personality because it was a very robotic experience. Shame on Hollywood casino. Will not...