Golden Corral Buffet & Grill — Restaurant in Beaumont

THIS is how a buffet restaurant experience should be! I had not visited a Golden Corral this clean, efficient, and well maintained in over twenty years. The salad station could have been cleaner and better stocked with fresher vegetables, but it could not have been clearer to me that the employee working that station was an anomaly, when compared to the rest of the crew. I saw cooks, cashiers, waiters and waitresses who were friendly, attentive, and focused. I heard all of the staff addressing their customers as "Sir" and "Ma'am," in true southern hospitality style, and heard them addressing each other with a "Mr." or "Miss" before every first name; pure class.

My waitress, Miss Cametria, immediately greeted me and soon passed by again to ask if the food was to my liking. I quickly learned that her style was one common to the place. Miss May, the floor manager, passed through the section several times throughout the evening, for the very same purpose. I was impressed that she offered to refill my drink, herself. I have gone over twenty five years having only encountered one other such manager.

I marvelled at how thoroughly and immediately Miss Cametria cleaned tables customers left (some of whom were quite inconsiderate in leaving huge messes), preparing them for the next group of diners. She did this while keeping every drink full, and clearing every table of used dishes, for her current customers. That was when I also noticed the effort that she and the rest of the wait staff was putting into keeping the carpet clean. Like many other customers, I had sadly visited far too many restaurants where that attention was instead invested into on-the-job cell phone obsession, or drink station gossip marathons. What a delightfully refreshing return to the old norm!

In summary, this place strongly radiates the genuine southern hospitality that many in the country sadly believe to be nothing more than folklore. I believe it to be driven by the humble "other's-centered" attitude that everyone craves to experience from others, but which is grievously untaught in many communities today. It was undoubtedly what made the entire staff efficient with their work, with no trace of panic or hurry. We could all learn a lot from how this attitude caused every customer to experience true ladies and gentlemen, in a world that frivoulously bestows those titles to anyone with a pulse.

Miss May expressed her personal goal of making sure that customers leave happier than they were when they arrived. Mission accomplished, Ma'am; see...

updated December 18th 2023, almost perfect, if only they had some sugar-free chocolate I'm very pleased with quality and I appreciate them working through the pandemic.

(Update-After owner response) Carlos, I don't appreciate you bringing up my minor child while trying to change the subject. For the record that other issue was about a Golden Corral waitress asking my minor child to bring her popcorn shrimp in a kids cup that she provided to him. You should apologize to my son for those false allegations. Remember you fired then rehired that employee.The issue at hand today is discrimination. You told the man carving the turkey not to let me have any because I got there before 4 PM. You told me you wanted me to pay extra. (UPDATE 1) Comment/Complaint submitted by Customer-----------------------------------------Restaurant Visit / Experience I already put my comments on Google Maps reviews. I^m considering my legal options but if your management team would like to contact me my phone number is xxx-xxx-xxxx. As the comment included with the picture of my receipt said I was not allowed to finish my meal. I was upset by Carlos^s conduct and we left. I want a guarantee that I will not be discriminated against or harassed ever again in the future. Supervised by an independent third-party like the Better Business Bureau of Beaumont Texas - (Original comment)...They advertise early bird specials then Carlos told me I couldn't have anything they put out after 4 p.m. I usually paid for at least two people and always give at least a $5 tip to the great staff. I can't believe Carlos is counting what I eat. I'm looking for a better restaurant with less GMOs and less refined sugar for my students. Any Questions call me. I wonder if I could sue for false advertising or discrimination, Thanks to Google maps for letting me vent my anger. If Carlos is going to charge me extra for eating more than the average person then he should give me a refund for my students that eat like birds. I'm paying for a child as an adult. The reason we go at that time of day is because that is when high school is dismissed and it's between shift changes at my appliance company. At that time of day the food is not fresh or nutritious because it's been sitting out cooking all day. Help me and my guests protest by ordering water only with your meal and avoid the sugar and phosphoric acid of Fountain drinks that are bad for teeth and...

Bruno 1/11/25

Customer Service Golden Corral 2190 Ih 10 S Beaumont, TX 77707 United States

Dear Golden Corral Customer Service/Management,

I hope this letter finds you well. I am writing to formally express my disappointment regarding a interaction and service I received during my recent visit to your establishment on January 11th, 2025 at 4pm at the 2190 Ih 10 S Beaumont, TX 77707 location. As a long-time patron of Golden Corral, I have always appreciated the variety and quality of services offered; however, my latest experience led me to question the management and overall service policies in place.

During my visit, I encountered multiple issues that detracted me from what should have been an enjoyable birthday dining experience with my family of thirty five people. Firstly, the manager appeared disorganized, inattentive, and rude. He did not properly greet us. Nor was we welcomed the moment we stepped foot into the establishment. Which resulted in a distasteful welcoming encounter. Additionally, my Aunt noticed that several food stations were not adequately stocked or maintained, leading to a less-than-appetizing presentation and cleanliness that is expected from a family-friendly restaurant.

Moreover, when I brought some of these concerns to the attention of the management team on duty, I was met with indifference and a lack of urgency to address the problems at hand. Including having the authorities called. This response was disheartening and suggested a disconnect between management and front-line staff, ultimately impacting the overall customer experience.

I believe that constructive feedback is essential for improvement, and I hope that this letter provides insight into the challenges faced during my visit. I urge you to review your management practices and staff training protocols to ensure that all customers receive the high-quality service that Golden Corral was once known for.

Thank you for taking the time to consider my feedback. I look forward to your response and hope to see improvements in the near...