Outback Steakhouse — Restaurant in Beaumont

⭐ 1 Star – Extremely Disappointed on What Should Have Been a Special Day

I usually don’t leave negative reviews, especially for restaurants — I understand that things can go wrong and bad days happen. But our experience at Outback Steakhouse was frustrating from the moment we walked in, and the way the situation was handled left a lasting negative impression.

We had a reservation for a party of 16, made over a week in advance for a very special occasion. When I called to make the reservation, I was assured I didn’t need to call again to confirm — everything was set. However, when we arrived at the time and date arranged, they claimed I had canceled the reservation because of rain — something that never happened. I never received a call, voicemail, or message about my reservation, and I certainly never canceled it.

It felt like they had given our spot to another large party. They even tried to claim they don’t take reservations and that it’s first come, first served — which makes no sense considering they took my name, date, and time when I booked it. So which is it?

Eventually, they did seat us, but even then, the experience didn’t improve. Service was disorganized and slow. Drinks took a long time to come out, and when they did, they were often the wrong ones. Some guests had to wait through multiple attempts to get the correct drink. Steaks were also cooked incorrectly. And despite the fact that only 12 of our 16 guests ended up attending, it still took over an hour for all the food to arrive.

What upsets me most isn’t just the poor service — it’s the dishonesty. To be told that I canceled my own reservation when I clearly did not, especially after planning this dinner for a week, is just unacceptable. I believe another large party showed up and they chose to accommodate them instead of honoring our reservation.

Overall, what should have been a joyful family dinner turned into a frustrating, disappointing evening. I truly hope management takes this feedback seriously and improves how they handle reservations and large parties...

12.22.24- Payton waited on us today and she was so incredibly sweet. I could tell she has been a server for quite some time. She greeted us with a smile, took our orders, ensured our food was correct when we came out and continued to provide excellent service throughout our meal. Thank you, Payton, for ensuring we will be return customers of Outback Steakhouse.

We, me and my husband visited Outback Steakhouse here in Beaumont for the first time. Wow what a treat. We were greeted by a lovely host and shortly afterwards our waitress Vivian came to assist. She was so sweet, caring, professional, knowledgeable and a great listener.

My husband ordered his dessert first the Tim Tam Brownie Cake. It was delicious. He also ordered the cobb salad, and it was tasty. I ordered the Kangaroo Passion drink. It was a bit tart for me but good. I also had the Sirloin with the Alice Spring Chicken something I had never heard of, with a side Caesar salad and sweet potato all the way. My meal was quite scrumptious.

Here is where our waitress comes back in, we never ever had to say anything twice. My water came with the lemon, my husband had no tomato products as he is allergic, my steak was cooked to perfection (no pink and still juicy) and my chicken came without the honey mustard sauce because I am not a fan of it, and lastly I asked her not to close out our bill in the anticipation of the caramel cookie in pan, and once again I was not disappointed. Prior to Vivian closing out our bill she asked if I still wanted to order dessert. I smiled and said no I think I have had enough sugar with that alcoholic drink, and I invited her to close out the ticket and bring us the check.

Vivian checked on us regularly to ensure we were satisfied with the meal and to take care of any other needs, offered us to-go boxes with bag, and invited us back again….all of this with an amazingly beautiful smile and sweet spirit. Thank you, Vivian, for making our day, and because of your superb visit we will be...

Lunch again at Outback Steakhouse in Beaumont. Why? Service is impeccable. Food is delicious and they accommodate. They offer specials that catch my attention and the prices are affordable. Their ambience is comfortable and the music is relaxing. Meagan was our waitress. She was friendly and patient with my inability to make up my mind and I changed my order three times and finally ordered what I originally wanted. Go figure. 🙄 Tiffani Brown the proprietor came by our table and other tables checking on customers satisfaction. That is always a plus. I ordered one of their specials and my friend ordered the Toowoomba Salmon. My order which is one of three that they are offering which is the 6 or 8 oz center cut sirloin with the Nashville Hot Wings. You get five wings, (I asked for flats) fried and coated with their spicy Nashville- style rub. If you can’t take the heat this is not for you, but I loved it. My 6 oz steak was seared and cooked medium to perfection. They always cook my broccoli to my request and I ordered the loaded mash potatoes which completed my symphony of flavors. My lunch was saturated with deliciousness that was completely satisfying and filling. It was a lot of food for under $20. This deal comes highly recommended and is always Best...