Cousins Subs — Restaurant in Beaver Dam

I placed an online order today, when I was emailed the receipt there was no sub sandwich on the order, only sides. (My fault). I called the store and the kid told me it would be best to cancel the order and resubmit, so I did. Well long story short he did NOT cancel my order and that unleashed all kinds of havoc with the door dash driver. After several texts from him and his passing his phone to an employee, he explained he was too busy to cancel my order and that he would fix it. Door dash driver comes, my cheese curds are cold and gross, my fries are stone cold, I asked for black olives on my sandwich and they put pickles, and I am missing my potato chips! I called again and told him, he said he would refund the chips and then went on to say because I put in 2 orders at the busiest time this is the reason it happened. I interrupted him and said “ don’t blame me” and here’s the kicker, he HUNG UP on me!’ Are you kidding me??? This is NOT acceptable!! Cousins Sub in Beaver Dam, NEVER AGAIN!!! Absolutely unacceptable! UPDATE -8/23 I have contacted you twice at the e-mail given and have NOT heard a word back! At a minimum I still have yet to receive my refund for the large bag of potato chips! My whole order/experience was a mess and would expect my Entire amount refunded $32.61 promptly! Thank you UPDATE- 9/27 Was just informed I am getting my entire bill refunded! As much as that makes me happy, it took 41 days to even get acknowledged and me writing a letter to the...

Terrible experience from Cousins in Beaver Dam. I really hate being this person leaving a review but if it saves someone else from wasting money, so be it. I haven't gone to this Cousins in awhile since I heard of numerous unpleasant experiences. I placed an online order, which went through just fine. I even did drive up to pick it up (super easy) since it was lunch time and I needed to get back to work. I ordered my sub on parmesan asiago....I got italian instead. I ordered a cheesesteak sub...a warm sub...what I got was cold. I couldn't even stomach eating 1/4 of my sub. Then my fries were cold and I was totally craving a chocolate chip cookie from there only to be left with a undercooked...doughy cookie that yes (that's a hair) . Pretty disappointed in Cousins ....Do better Cousins. The owners before you guys took great pride with their establishment AND reputation. Sincerely, Still Hungry & Annoyed.... Tried uploading all my pictures but apparently that doesn't want to work for...

I used to love this place. Then it started taking an hour or more to deliver one simple sandwich and soup. The place to be delivered to is a 4 minute drive from this location. There started to be mistakes such as missing items in our office order or missing parts of sandwiches. A club, add bacon. It only had 2 strips of bacon and lettuce when it arrived. I sent an email via their customer support and never heard anything back. I've wasted a lot of money here. Not doing it any longer. EDIT: I responded to the reply below as requested with all details shortly after they sent the below reply. NEVER HEARD ANOTHER WORD FROM THEM! I have spread the word and many people i know will not visit this place as they have ALL had similar things happen to them in the last 2 years. It's really too bad the company put up a front that they cared and did NOTHING to...