Cassano's The Pizza King — Restaurant in Beavercreek

My family and I met out of town friends at the Indian Ripple store, as they do not have Cassanos where they live and were wanting it. My fiancé and I were the last to arrive after everyone else already had ordered the pizzas and gotten their drinks. We went to the counter to order our own drinks. We had to wait over 5 minutes for anyone to acknowledge us, despite the fact they saw us through the little window. They were too busy standing back there on their phones, while a small child was eating pepperonis (that in itself was gross to me). Finally, a man came to the window and said "She will be right with you" as if he couldn't help us or get someone to help us. A few minutes later, someone came out and said, "It will be five minutes." I told her that we only needed to order drinks, which she acted as if she was confused, then said, "I'll have to get the manager and see if there's anything we can do."

We then waited for another five minutes before the manager came out. I was stunned at how rude she was. She would not even look at us. She took our card and then gave us the receipt as she yelled "These are the bathroom codes. On the bottom. They're on the bottom. ON THE BOTTOM." We were so confused as she was so rude and acting as if we had tried to go to the bathroom, which we hadn't. We were thrilled to be finished interacting with her.

As we sat and later ate our food, we watched person after person walk in and have the same experience as we did, waiting in line without being helped. At one point, this older lady waited for well over 10 minutes without someone even acknowledging her. She tried shouting, "Hello!?" through the window but still had no luck. There became a line of five people waiting with no one helping them. Some of them left, while others told anyone who came in that it wasn't worth it, causing other customers to leave.

Personally, I am not the biggest pizza fan but love Cassano's. Unfortunately, I found the way we were treated to be horrendous and would not recommend anyone...

We have 5 children and we ordered pizza and subs on Jan 13, 2020. When the pizza finally arrived the pizza was burnt and the pizza seems very dry. We called them and they did apologize and asked if they could remake or issue a credit for the pizza and bring us out another one. Considering it was getting late and we didn’t want to wait another 45 minutes I opted for the credit. They told us we would need to call into the store directly and not order online next time. Fast forward to Jan 19, 2020. I called the number online to call them directly, an 888# to order food. The “call center rep” stated she was only allowed to offer $4 off and not replace the burnt pizza. I explained the situation and was told theirs nothing they can do. I asked to speak to the store manager and she refused to send me over to the store. Mind you I do not have a direct number to the store. She then said let me ask the call center manager. She placed me on hold and when she returned she said there’s nothing she can do. So I told her I would be filing a complaint with the BBB. I feel the customer service was horrible and I was lied to. The $16 pizza was so badly burnt and uneatable. I would like a refund of my $16 pizza from the...

Very poor service and very poor management. Called in a pizza and sub they said 20 to 25 minutes so my wife waited 25 minutes went inside and ask if do e they said no so she had a seat by the counter 30 more minutes went by and she got up and ask about our food they they would check they went back and came out with our food my wife ask if it had been sitting all that time they said no so she took it and left we live about 20 minutes away she checked it about have way home and it was ice cold all of it so i called and ask about the issue. They offered me 10 persent off which was 2 dollars off or bring it back 20 minutes away. So i called corporate to file a complaint and left a message with a manager ..this is 4 days later and no one has cLled me yet. Very...