Dunkin' — Restaurant in Bedford

I didn't get what I ordered but it was because of how this location is managed, not because of the staff. I really want to commend the staffperson who was on shift, as she was the only person having to handle a very busy store with 7+ people in line plus the 7+ mobile orders that came in, including mine. It is very unfair to have one person handling so many orders and basically impossible to stay on top of everything and get everyone their orders, yet the staffperson did it anyways while delivering great customer service. She did the very best in a chaotic situation and I felt stressed just seeing how many orders and people in line she had to take care of.

I did not get her name, but she did an incredible job and went as fast as she could completing the many orders while also being kind and welcoming. Please do not manage the stores so that only one person is working a shift. It is irresponsible, completely overtaxing, and impossible on the one...

The worse Dunkin that I have ever been to.

The person who took my order was not just rude but also very unprofessional. Her customer service was attitude and action like she was paying for my food. Long story short, she made a misstate in my order. Instead of smoothing out the situation, she was arguing with me... But it's not just that. Be polite. It's ok to make mistakes... don't give me an attitude. From now on, I'm not just skipping this awful place but also making sure to spread the word through all my social media, work, and neighbors to stay away. I got lousy service before, but this was the last time I gave them a...

I love this Dunks, love the team here. That's why I leave 5 stars.

BUT.

I order a medium iced coffee and a 2/5 bacon egg and cheese special on croissants every single day, around the same time. Recently either the quality of the croissants has suffered terribly or they aren't being cooked properly. The sandwiches I get lately are hard on the outside, the croissant falls apart and essentially turns to powder. They arent burnt, but either stale or over cooked. I cant even force myself to eat them anymore!

Thought you all should know. I'll keep coming back either way, but please do something about your breakfast...