KB Jewelers — Local services in Bedford

I brought a 56g herringbone chain that I had worn around my neck for over 25 years to KB Jewelers to have the clasp replaced. When I picked it up, I immediately noticed it was lighter than when I dropped it off, and thinner in thickness (not width). So much so, that I even suspected it had been switched, I was extremely upset.

As I was arguing with the owner, he mentioned he had spent "over an hour buffing out all the scratches", and "some of them were very deep". I never asked him to buff out the scratches, I asked him to fix the clasp! It is one thing to clean it up a bit, and to make it shiny with steam. It is entirely another thing to polish/buff almost 1/2 of its weight off!

I weighed the necklace when I got home, it now only weighs 33g! Now I know where the other 23g of gold are! (They were removed through grinding them off to get it to look scratch-free and brand new, which I NEVER asked for!) (As an aside, I fully believe it wasn't switched. I believe he got carried away, and never considered my point of view.)

Think about it, any time you buff/polish anything, you are removing a little of the surrounding material to level off the scratches. (Deeper scratches, more gold removed!)

In 6 months, the gold will no longer look freshly polished, and there will be new scratches, but I will never get back the 23g of gold that he sanded/polished/buffed off, just to make it look good for the unveiling. Even though it did look brand new when he pulled it out of the envelope, it wasn't worth it for me to lose 23g of gold in the process!!!

After being in business that many years, he should have known better than to polish a necklace for OVER AN HOUR of grinding away MY gold!!! (Especially without my explicit permission!!!!)

To add insult to injury, he charged me almost $300! For a clasp that was inferior to the one he quoted me, and showed me!

I will be looking for another jeweler.

In response to the Jeweler. NO YOU DID NOT have my permission to polish my necklace! You also replaced the clasp with one that I can not sleep in! It is clearly inferior to the one you showed me in the photo, and what I paid for! You barely stated that it was going to be "cleaned". I clearly did not know you planned on polishing off layers of the gold, AND shortening the chain by cutting off the broken clasp! It is now shorter than it was, and the clasp is inferior to the clasp I had before. The old clasp was flat and I slept in the necklace for many years. Today, I can no longer sleep in the necklace because the clasp has a bump on the inferior clasp put on by this jeweler! Furthermore, I was shown a photo of the exact clasp that I had on my chain originally. That is what I believed I paid for. Instead the clasp I received is garbage. It itches my skin, it may not even be real gold or it has other compounds in it that causes my skin to itch each and every time I wear it.

When I was in your shop, you told me to "put it away in a jewelry box". Now that it is impossible for me to even wear it, I am sickened and heartbroken. I realize you knew this would happen that is exactly why you told me not to wear it but to keep it in a jewelry box EVEN THOUGH you KNEW I had not taken it off in decades!!!!

I believe you may be a family owned jeweler, but you got carried away!! You can't even admit when you made a mistake. NO I will NEVER recommend this jeweler again, AND now I have to spend even more money to have the clasp replaced to what I originally paid for, but never got from this...

I had an incredible experience with KB Jewelers in Bedford. I brought in an old ring of my grandmothers with a basic idea of what my girlfriend wanted it to be turned into. Both Rob and his father gave me great advice about how to take an old European cut diamond and turn it into something both modern and timeless. After my first visit, I returned a week or so later and they were able to show me the finalized setting and I was amazed at how they were able to clean a diamond that was over 70 years old and hadn’t been cleaned in decades. They quoted me an incredibly reasonable price and were able to get the ring ready for me in a very short time. Once the ring was completed I was amazed by the work they had done. The old European cut diamond had been placed on a rose gold band in a halo setting just as my girlfriend had wanted. Honestly, I don’t know a lot about jewelry but even I could tell the work they had done was incredibly special. The ring sparkled and dazzled in ways I couldn’t have dreamed of. Once I proposed to my girlfriend using the ring she was speechless by the ring being exactly what she had wanted and by how beautiful it was. She asked where I had got it made and I told her about my story with KB Jewelers. She told me she is going to recommend them to any of her friends looking for jewelry work or any friend who is soon getting engaged. The team at KB Jewelers made my now fiancée’s dreams come true and for that I will be forever grateful. They are a professional, fair, and very importantly friendly family-owned operation that I would recommend to anyone looking to buy or...

7 years ago, Khoren and Rob at KB Jewelers made a custom engagement ring for me that my now wife absolutely fell in love with. A year later, they made a custom wedding band that fit the engagement ring perfectly. Fast forward to now, my wife and I now have two sons. I wanted to make something special for her for her birthday so I had Rob make a custom necklace pendant with our sons’ names and birthstones. Each time I have had them make me something the process has been seamless. For this most recent necklace, I gave Rob 4 photos of 4 different pendants. I liked part of each pendant and Rob took each part and made it into one. He designed it digitally and would send me photos at each step. Any changes I wanted, I would tell him and he would happily make the changes. Once I was 100% happy with it, he had the digital file 3D printed into the wax pendant. That wax pendant was then cast into gold. He hand-picked all the diamonds and the two birthstones and placed them perfectly onto the pendant. He then sent me a list of chains he would recommend and I picked my favorite. The final product is amazing. When I gave it to my wife, she cried and hasn’t taken it off her neck ever since. She absolutely loves it. I would HIGHLY recommend KB Jewelers for any jewelry needs. You will not find a better jeweler. This father/son duo is top notch. They have made the three most important pieces of jewelry I have needed in my life and my wife and I could not be happier. They will be my...