The Tavern at Bedford Village Inn — Restaurant in Bedford

Beautiful restaurant and event facilities. Very unique European like high end “Stuben - Gasthof“ Settings. Food is good does Not Match up the Atmosphere. Unfortunately the management is third on the podest. As we always enjoyed the Tavern setting we keep running in to strange stipulations never heard before. Last year 4 of us dined there came in at 7. Cocktails, apps dinner bottle of wine dessert and after dinner drink. At this time it was around 9. Dessert was in as the server came back and said they can’t serve liquor past 9! Okay you didn’t mention that and we would just like to finish up and settle up. As we were talking to her, we hear the bar printer and a server walking up. Bartender making drinks. So we asked for a manager. He came over and stood ground for his staff member, which I respect since he is the rule enforcer and staff educator. Once I mentioned that we just saw another employee pick up drinks afterwards he was still making excuses but honored our 2 nutty Irish man. Great way to end a dinner.

Last Sunday we decided to go give it another shot. Our family party of 8 @ 6:15. Entire tavern empty except a 2 top in a corner. Approx. 35 seats in there with barely anyone dining but one table. Hostess said she can give us either two 4 tops or a six top and a two top. No thank you we came here to enjoy dinner together. Could you move two tables together please? No it’s a fire hazard, emergency hazard - security hazard, we are restricted in moving furniture. Again we asked for a manager who came out promptly. Again stood the ground of their policy. We were not blocking emergency exits or sprinkler access systems or stairs nor elevator nor any disability protocol endangerment.

No. Was the answer. I acknowledged and thanked her as I watched the 4 servers in the background hanging out at the bar since our arrival gathered around just standing.

The manager wished us a pleasant evening.

As an employee I would be upset. For me as a customer you have lost me completely and forevermore.

If you do so well with your overall business that you can afford to keep an empty tavern - must obviously pay your staff that well to stand around and also look into an empty dining room, you clearly don’t need the extra business on a Sunday evening.

I get it, following rules and regulations is a must and how you run a clean and solid operation. The last two experiences are far from. But close to very poor management and customer service by far.

Thank YOU @Copper Door for never disappointing by providing our family a wonderful evening after this...

1 year ago, I spent 130$ on BVI coins for the ice bar. The management stated we were able to re-use the coins at any point after the event. Fast forward to October, 2024. I talked to the manager Tom. Tom was very unfriendly, unempathetic and rude. He wouldn't let us use the 70$ worth of money I never spent at their event and instead, pocketed the money into their own business.

In my opinion, this was extremely unprofessional. Not only did my brother have his bridal party here, but he spent over 5,000 dollars the same day we went to the tavern. I would highly recommend you seek other services as the higher management is not willing to accommodate loyal customers who choose to spend their money at the Bedford Village Inn. So now, I would not recommend this establishment to anyone for any event, including weddings.

After discussing this with the manager, they denied us drinks (after having one drink) because we didn't order food after spending over 5,000 dollars on food and drinks for my brother's bridal shower at their establishment. Management not only refused us further services due to our previous dicussion over the coins, but made false accusations in order to deny us further services. I HIGHLY RECCOMEND YOU SEEK OTHER services for any event including...

My husband and I went to celebrate his birthday here at the Tavern. We’ve always wanted to go and finally the stars lined up. It’s all walk in - no reservations.

Our server - his name is Jacob, was truly amazing. His service from when he greeted us , took our orders in , explained a few things that we had questions about, and his wealth of knowledge about bourbons was super insightful for my husband to decide his birthday drink of choice which was an old forester birthday bourbon! Good service is rare these days so we appreciate it whenever we come across it.

The food was really delicious. We had the plantains for an app. For entrees i had the salmon filet which it was flavorful and juicy. Hubs had a Sausage Orecchiette and he said it was perfectly cooked.

Overall it was a great experience, amazing food and we enjoyed...