Subway — Restaurant in Belchertown

Stay far away from this place. I placed an online order for a 4:10 p.m. pickup, and by 4:50 p.m., the food still hadn’t been prepared. When I requested a refund, the employee flatly refused. I called to speak with a manager, only to have the same woman shout at me, use profanity, and hang up. After multiple attempts to reach someone, she finally answered again and told me she was “too busy” to make the order—yet still refused to issue a refund.

The level of unprofessionalism and disregard for customers is astounding. Any establishment that allows employees to verbally abuse customers, fail to fulfill paid orders, and refuse refunds should not be in business. This restaurant is a model of incompetence and chaos—avoid it...

The food is great but most of the employees are not very friendly. Especially Lianna! I have been there multiple times and have been given an attitude while I was placing my order every time. I have also witnessed Liana being rude to multiple other customers each time! Its time for Management to reconsider her employment. Customer service is everything for a business like yours and her attitude towards customers is unacceptable! The older gentleman that runs the place is great. He is always friendly and very accommodating. The girls need to learn from him and follow his example of how to treat your customers no matter who they are or how picky...

I love the service. When go there. I ordered a foot long bacon turkey let tom mayo. I thought $12 and change was high. I went yesterday. I ordered the same. Just that. No soda chips nothing else. The cost I was so shocked. $17 and change!!! For a friggin grinder!!! From Almost $13 to ALMOST $18 DOLLARS JUST A GRINDER!!! THAT IS SO RIDICULOUS!!!My family and I will no longer be going there anymore. You are going to lose a lot of customers. I can go to a restaurant and get a great meal for that price. Good luck if you stay open with those prices! Extremely...