Imo's Pizza — Restaurant in Belleville

Worse experience ever . ASHLEE MS “GENERAL MANAGER “ gave me and my family the worse experience ever a peaceful fun day at the park with family turned into a stressful and horrible night . Me and my family decided to eat at this IMOs once we got to the IMOs their card reader wasn’t working and the manager blamed us when we just used the same card at the gas station before going to IMOs . After 3 tries even using different methods hours later !! At that . I gave up decided to go home and place the order throughout the phone for delivery and it worked thought finally everything going good then nope .! first they took almost an hour to deliver the pizza when we got the pizza the pizza was every old the same pizza from literally hours ago like who would even feed that to people the pizza was burnt nd soggy even tasted so old I called they literally just put me on hold I went up there talked to “general manager Ashlee” and she made the decision to get everything solved even harder!!!! I just wanted my pizza to be cooked freshly she blamed me for the card issues and said I was wasting food so i got what I ordered hours ago when I couldn’t even pay because THEIR CARD READER WASNT WORKING I literally just used the same card at a different store. And she tried to argue instead of good customer service and just making the pizza over a normal person would have to begin with like why would I feed my kids that and I have toddlers 🤦🏽‍♀️ never coming back again will be in contact...

I love Imo’s pizza; it’s literally my favorite pizza spot ever. That said, I didn’t have the best experience today.

The pizza tasted good, but the cheese slid right off every time I picked up a slice. It wasn’t cut well, I suppose. My husband’s boneless wings were good and so was the garlic cheese bread.

My biggest complaint is that the signage out front says that they close the lobby at 9PM on weekdays. Well, today is a Sunday and the lobby was closed at 8PM. When I knocked on the door, all of the employees, who I KNOW heard me knocking, acted like they didn’t see me. It took me stopping the delivery driver from leaving to get him to run in and tell them to come serve me. Then, the woman with shoulder length dark hair that came to serve us at the window had a crummy attitude and said, “Oh yeah, we lock the door at 8PM.” I suggested that they put a sign up that informed customers of such, and she just brushed me off. Everyone that works there has a very dismissive attitude, and I’ll be sure not to waste my money...

I've Been Ordering From This Imos For Months Now &&'Every Single Time I Have Had To Send My Pizza Back With Either A New Pizza Or A Refund To Follow. EVERYTIME I Order The SAME EXACT Thing ! &&'EVERYTIME I Give Them The SAME EXACT INSTRUCTIONS: DO NOT LOAD MY PIZZA WITH SAUCE. &&'EVERYTIME IT COMES It HAS MORE SAUCE THAN PIZZA TOPPING!! &&'Quite Frankly I'm Over It. All I Want Is A Pizza With Toppings Covering The Entire Pizza But I Instead Get Topping In The Middle Followed By A Rim Of Thick Tart Pizza Sauce On The Outside! Like Why &&'Their Response Is They Don't Want To Burn The Oven So They Don't Cover The Pizza In Topping. This Is The Only IMOS That I HAVE EVER Heard Of Doing This! &&'Just My Luck It Is The One That Delivers Near Me. Now I'm Out Of $20 &&'I Have To Wait 2 To 3 Days For A Refund &&'I'm Still Hungry! I Won't Be Buying Here Anymore; I'd Rather Drive To One That Won't Try to Sell Me Baked...