I go here often for my co-workers. I have never had anything but a positive experience here! The young ladies that work here have never been anything but kind and focused on getting my order to me quickly and correctly.They are "chatting it up" with the other employees from what I have observed having the person not at the window filling the order as they are getting payment and then seem to be right there helping out! As far as the amount of time to get your order you have to understand if the car in front of you orders 5 blended drinks it's gonna take a few minutes ! As for the line they don't control how many people want coffee or food ,especially at prime time in the morning. We have seem to be in an era of entitlement where people don't think they have to treat service employees with kindness or respect! I will keep going here because they are kind,funny,efficient,and make great coffee better with their great attitudes. Oh and they have NEVER asked me if I want my change back! Thanks ladies for your hard work>