Normally don't write reviews unless experience was either exceptional or nauseous which unfortunately this was!!! Went there on recommendations of a few who said was pretty good and we wanted to try something different. First thing I noticed was that if you weren't a local or regular the waitress service (Tiffany)was very poor. She was not to friendly for starters, more concerned chatting with regulars. I had to ask for drink refills and she never asked how meal was. When received bill she dissapeared and after waiting a little while wife took payment up to counter to give to her. Ironically friendliest staff person there was one who was working ice cream counter as she said goodbye in friendly manner. Now for the food ugh 😑 😫. We both got the chicken parmesan. We got salad with house dressing which had no flavor. Spaghetti sauce was ok. The chicken was 2 good size proportions however this was either processed chicken or under cooked as it had rubber like texture. Also wife's had big hunk of gristle and bone in one piece which was further nauseating!! I did not bring this to waitress attention mainly because she really wasn't interested in our experience more so in talking with locals plus not being a regular didn't want to cause a scene being first time patron. I am one who never throws food out and always eats my wife's leftovers but this was so nauseating had to throw away!!! To sum it up, if your not a regular don't expect good service, food was horrible and for us that equals never going back!!! Not great recipe for increasing patrons especially out of towners like Altoonans!!!! UPDATE TO YOUR RESPONSE. AS far as drinks go yes the water with ice and lemon was awesome thats why I asked for refill. As for the chicken most local restaurants serve real chicken although there portions are smaller as price has increased. Instead off giving larger portions of processed chicken giving smaller of real is much more palatable. As for sauce I didn't trash it i said was ok as like you said that is personal preference and I understand. When a waitress does not ask how your meal was I didn't want to cause any problems as we ate most of it and I would never eat part of something and say didn't like in order to get something else. Hope you use this feedback in a positive way