Dunkin' — Restaurant in Belmont

this Duncan is in the most awkward spot of the town. The entrance is very weird. The parking lot is very narrow upon walking inside. Notice employees are scattering around like they don’t have a destination or assigned locations. This Dunkins definitely needs to be improved. Highly suggest manager talk to employees and have them placed in designated locations to perform work efforts. it’s very important that you have your employees understand that their job is to be placed at certain locations of the building so this way your employees are not scattering around. I sat inside the store for a half an hour and watch your workers do their job as I do Google reviews based on negative reviews which draws my attention to the location when I had walked in I was not greeted as it’s very important to greet every customer that walks in through your doors even when you are working the registers, it’s very important for the register employee to acknowledge new customers or any customer coming in to greet them as they are attending to another very important to greet customers as you are attending another to show that you are appreciated the thought of them coming into your location and welcome them in with hospitality as I watch your workers. Your workers were not designated and we’re trying to perform other employees task. Hope to come back and see that there are...

Do not go to this Dunkin’ Donuts! Every time I come to this Dunkin’ Donuts they either have gotten my order wrong, forgotten something on my order, or, like today, inform me that I don’t even have an order that was processed, charged my credit card, and have a receipt for this order. So today the app charge me another $8.28 but the store wouldn’t honor it.

This store and its manager needs to be reviewed or evaluated formally as they are definitely taking people’s money and not providing the service that Dunkin’ Donuts is known for. I am DONE with the excuses and the awful customer service.

A gentleman just walked out after me claiming that the manager told him that they have no more napkins available. How does an establishment that serves food/drinks NOT HAVE ANY NAPKINS ON A SATURDAY MORNING at 9:30 a.m.

I will be formally making a complaint to the Dunkin Donuts corporate...

I have no idea how they have a 4.1 rating. Someone at the corporate office or the manager at the store paid for positive reviews. I’ve been stopping there for the past year because it’s literally right next to my house and there isn’t any other Dunkin’ close so I’m stuck with them but they are easily the worst Dunkin’ I’ve ever been to and every customer that goes in there leaves with a complaint about something. They never get any order right. They always forget something in the customers order. They also run out of straws, napkins, apple juice and donuts. That’s not acceptable. The biggest issue is with the customer service. Their staff is a rotating door. There’s a new employee weekly. They can’t keep anyone...