Brodie's Ice Cream Bar — Restaurant in Bensalem Township

This place has really gone downhill recently. Unsanitary conditions observed. Staff is slow and clearly overcharging. Prices are clearly displayed. It’s a shame, this used to be a great spot, but I’m done visiting.

Stopped in Wednesday 4/30. Asked the kid for a small hot fudge sundae with wet walnuts. Small Sunday is 5.99 which comes with 2 scoops, 1 topping (fudge), whipped cream and cherry. Extra toppings 1.29. With tax that’s 7.72. Kid rang me up at 8.99. I knew it was wrong but there was a line and they were busy so I sucked it up. I even tipped him.

Today (5/3) I stopped in again. Ordered a small hot fudge sundae. No extra toppings. Girl rang me up 8.78 with tax. Should have been $6.35. She walked away before I completed the sale, so I held off.

Before she had a chance to start making my sundae, the couple that was in line before me came back to the window and got her attention because the milkshakes they ordered were way too thin. I watched them swirl the cups and their shakes were the consistency of milk. I get it, mistakes happen. No big deal, right? Well I watched this girl take both of those shakes, which had now been contaminated by the customers who returned them, and put them right into a stand up freezer. Food safety standards dictate that they should have gone right into the trash. What is the intention? Gonna let ‘em thicken up in the freezer and serve them to the next customer who orders one? Big violation. While the girl went to remake the shakes, she asked an older gentleman (owner, maybe?) to make my sundae. This guy just finished unloading his car. I noticed that because he pulled in right before me. He went straight from unloading his car to making my order without even thinking about washing his hands. I get that they’re using scoops etc, but this is still a safety standard violation. Then I watched him take a scoop of fudge, which was clearly not in a warmer, and scrape that scoop into a random white plastic bucket that happened to be sitting on the counter. When he walked to the back with said container and slapped it into the microwave to heat up the fudge, I had enough. I’m not trying to have plastic from a container not rated for microwave use (which may not have even been clean) leached into my fudge.

Fortunately I had not yet completed the sale on their computer so I canceled it and walked away.

You guys need to get your act together. Take a food safety class. Make sure your pricing on the register matches your pricing on the menu taped to the counter in front of it. In the mean time, I’m letting everyone I know about your...

I went there because last summer I went there alot and I always got a good sundae right proportions made correctly and decent prices..... now this summer I wish I could have posted my picture but I ordered rainbow sprinkles I got non pareils , (which I was told that this was there rainbow sprinkles now they didnt have any other) , had no marshmellow sauce and the chocolate crunch was like powdered nesquick, that was always like the inside of a ice cream cake that was how it was now he said, , when I called in when i got home (cause I got take out ice cream) and basically it was not up to my "standards" that yhere isn't anything wrong with what he made, ummm I thought the customer was always right?? Just make me something else or offer if I wanted to drive back ? Maybe I should have looked at everything I bought but it was bagged up I won't b...

Ok, we have been coming here for years. The ice cream is delicious. I’m not a review writer, and I’ve mentioned this several times to whoever is serving me, so after tonight I thought I’d leave a review.

The serving size is different every.single.time. I get the same thing every time I come here and order it the exact same way. Regular size vanilla soft serve, rainbow sprinkles, cake cone, flipped into a cup. I’m charged the same thing every time. Sometimes it’s served in a large cup and sometimes a small. What I got tonight was frustrating. My husband also gets the same thing. We get ice cream 2-3 times per week here. His Reece cup Sunday was HALF the size it usually is.

I wish these kids were taught to make things...