Arby's — Restaurant in Berlin

Tried to use the app 40 minutes before closing and I could've saved over 5 dollars but it said it was closed so I went to order from the drive through. I got here at 9:30pm and was told they close in 10 mins. Technically they don't close until 10pm. Was told they are limited on fries at the moment but when I was younger if a store didn't close until 10 it was open until 10pm. Not 9:30pm. I understand it takes time to clean up but when the store says it's open until 10pm, you should be able to order anything on the menu until then. If you came at 958pm I would understand but not a half hr...

I was here with my girlfriend on the way to the hospital. My girlfriend is very sick and has lupus and passed out at the beach. I forgot to add fries on the order for my girlfriend. The woman at the drive thru gave us attitude and told us there’s cars behind us and we need to go back around. There was one car. I came back around and she said “exactly” after i ordered my fries to give me some sort of attitude. I paid for my food and she shoves my card back in my face and says “here”. This kind of behavior really just rubbed me the wrong way. I can’t believe employees like...

I’m only giving one star because there’s no a 0 star. I very rare eat fast food, but was craving fries. Worse service I have ever experience! March 10 @ 6:20pm, Drive through person was very rude asking if “that was it for reals” while we we’re trying to order. Hope this review gets read by someone that really cares about customer service. Just drove away that place which I will never ever visit again. Hope this person goes and gets an education so she doesn’t have to work in that place for the rest...