Rally's — Restaurant in Bethalto

Got there. Ordered on line. Waited to get in pick up line... it said 5min. (Remember, i ordered from their parking lot!!. Guy infront ordered at the pick up speaker..... had to wait for his whole order.... why have sep. Online order lane??? Needless to say I went signed up the app and all that. Then no cheese sauce for my loaded fries.. I said I guess just fries then. Worker and mgr? Seemed shocked i wanted the difference back. I said or throw in funnel cake fries or something. He said the price is pretty much the same. Ummm no its not! After we tried eating what we got..?? I shoulda gave her the whole bag back!! All burgers were not even luke warm.... pie was lukewarm... and the fries that I over paid for... room temp and floppy!!!! My bun was so dry.... the top broke in 3 pieces while I tried to eat my cold dry burger.

Not sure who the real manager/gen mgr is.... but he got issues he needs to address. I guess cold cheese sauce on cold floppy fries.... would of just pissed me off more!!

At least when Mickey Ds screws up.... the fries are...

This is the worst Rally's my husband and I have ever been to! We waited at the window for at least 15 minutes before one of the employees opened the window and she was just going to hand us our food before we even paid. So when my husband handed her his card, she said, "Oh..." she had completely forgotten we hadn't paid! The food wasn't even worth the wait! I got the chicken and fries box. There was barely anything in it - a small child's handful of fries and 5 pieces of popcorn chicken. Both of us ended up getting sick after eating here. Go to any other Rally's, but this one! Also, mentioning that I understand all employees on the evening shift were young, they looked like they were high school aged - none of them were paying any attention to the long line of customer's they created by ignoring the customers. They were more concerned about playing around and goofing off than doing their job! Please hire competent staff who actually understand customer service. These kids do not need to be making $15/hr...

UPDATE!!!! It has been 4 months sense this incident. The guy still works there as i still see him when i drive by some times. Still have not eaten there sense and never will. Nothing and i mean absolutely NOTHING was done!!!!! Do not eat here! This happened with the manager tonight. I was door dashing and me and my daughter got hungry so I placed an online order. The money came out of my account but for some reason didn't go through. I was being nice it happens but immediately he was giving me an attitude and refusing to give me what I paid for. He finally decided to make my food by saying "ok Karen I'll make it what did you have" told him what I had and we had cokes with it. He then made a fat joke by saying "coke zero ok" and shut the window. That's not even the worst part. After that encounter I for some reason trusted eating the food and sound a FINGERNAIL IN MY BURGER!!!! So I will never return again. I will be calling corporate in the morning and hopefully this guy will be out of a...