Venice pizza house big sandy tx — Restaurant in Big Sandy

I will never go back here again. That lil midget in there is rude and disrespectful and don't know its a good thang I've changed because I liked to really got out of character. Called my food in a small meat lovers an a salad and came bout 15 mins later sat and waited in drive thru 30 mins until someone came pulled up front got out 45 mins went by fast I'm pissed at this point over an hour in a half on a pizza and you steadily taking call in orders an haven't gotten others orders out. Needless to say I was still there wanting a refund so I could leave a lady walks in pissed been waiting on her kids pizzas for 3 hrs. Then I gave that woman at counter my card for a refund she charges my card for not wanting my order so she will see me in court!! Then the guy told me don't you see the HELP WANTED SIGN!! I stated it's not my fault your under staffed but I would like a refund she said she wasn't gonna refund me I had to wait. He told me to apply for a job i told him i dont need a job I need food the food I paid for so she charged me 19.98 first time gave my card for refund she charged 10.81 and I still got no pizza or my refund. I will never wait no 2 hours on a pizza no where I could have went to Crawfish Stand or pizza across...

I should have left a review quite some time ago, I'm glad I had a reminder today to do so!

Venice is consistently fantastic, full stop. The estimates on ready time that they give are accurate, so my pizzas are always ready when they say they will be. I have a large family and live only a few miles away, so we're ordering and picking up just about once every week, give or take. Pizzas are always fresh, delicious, and baked so that the homestyle crust is starting to get nice and crispy. Topping proportions are good, the options are plentiful, and they have no problem with making a half-and-half pizza if requested. The folks at the front are kind and pleasant to interact with - the lady that I see most even knows me by name, and what we all order! She's very professional and friendly.

Overall, I highly recommend Venice. It's a great local pizza place with friendly people and good pizza - what else could...

“Boss” and delivery driver were very rude. Delivery driver delivered someone else’s order to our house by mistake and then tried blaming me for their mishap. I had no way of contacting them about what happened, because I had no idea where the pizza came from until the driver came back and started harassing me about it. Took no responsibility for their actions. The delivery driver then came back hours later trespassing and harassing me on my property. A complaint will be filed with the sheriff’s office if they trespass or harass me again and I will be reporting them to the BBB as well. I will never ever do business...