Subway — Restaurant in Big Sandy

Sad. We are local (about a 12 minute drive) and used the App to place our order. Picked it, got home, was all ready and excited to eat. DOWNER!!! The bread was not what we ordered (wrong kind) and none of the 4 foot long's were toasted as specified in the order. We paid extra for "extra banana peppers. None were to be found. Paid extra for bacon on my #2 Outlaw.... It was so thin and not detectable in a bite of it. Would you be surprised if I mentioned that the foot long tuna that was ordered "with all the vegetables" had 3 slices of tomato over the whole 12 inches! Other vegs missing, including the jalapenos (well, there two or three)! It was a mess. See attached photo☹. We have called them to complain numerous times in the last 20 minutes and you guessed it...No answer! Key takeaways... #1. If you want you order to go right, go in and supervise them as they make it. #2. This kind of pathetic service is a direct reflection on the manager/Franchise Owner. #3. I've learned that this small town has only this one restaurant available (there is an amazing Mexican place, Taqueria El Unico, but their hours are limited) so they are getting away with this poor service because there is no other option. Crawfish place, but it's not really a drive through. #4. The food was fresh (it seemed) and did taste good...so I couldn't go down to a 1 Star review. Maybe make customer's orders as if you were serving your own family at a...

Horrible experience at this subway. 3/8/24.

HAIR PUT IN FOOD!!

Decided to go through the drive thru in which a guy named Caleb was working. Immediately I was met with unnecessary attitude and bad vibes. All i said was “hello and my order” and throughout the service he kept throwing attitude towards me. When making the sandwich Caleb didn’t have gloves or sanitary equipment for his long unkept hair. Gross. When I paid with my credit card he came back with just a receipt and not my card.. I was like “can I get my card?”.. then he didn’t say anything and decided to bring back my card.. when I opened the bag there was a disturbing and disgusting message on the sandwich wrapper. He had written “hi”and a “

Was a horrible experience. Even the employee wanted to argue with me. I drove my mom to get her a sandwich and there was another vehicle got there we were to the speaker before they went in we placed my moms order drove to the window no one came. I looked inside and other people had just got in there and the gentleman had asked them what they wanted. Well we keep sitting I honked my horn the gentleman came to the window told me he would be with me in a min. I told him that we were there before they ones one inside was he told me "No" I told him yes we were I told him whatever. We had to sit there at the window while they fixed these two men their sandwiches. Finally a lady came to the window to go the money brought back the change she shut the window came back with the sandwich then said I put a couple of cookies in there for your wait. I will not recommend this place. It used to be a good place but sure has gone down hill. Didnt want to give a star but had to so I...