Subway — Restaurant in Billerica

i was a constant constituent of this Subway since I work right down the road, but after today, I will never step foot there again. I work in a field that doesn't allow me to get away and pick up my own food (sadly) I order it online and get it delivered.

Sounds like a good deal, but it's not in the case of this place. My order was left on the counter while another person's order was delivered with a similar name but not last name so my name on the label was Matthew R, the one I got was Matt M.

So I can understand the mistake, but when they used a third party to deliver the order, and the person picking up asks for a name, and you know you have two people with the same name there, shouldn't you verify before letting food leave the store? You would think so, the people there did not.

I attempted to call, it took five attempts to get a person on the phone, their excuse was "they are always busy". I was nice on the phone, saying my order was not delivered and I got the wrong one. I was transferred (by hand) to someone who could speak fluent English, and they made an excuse that the person that picked up the sub made the error, and that they can't be held accountable because they are busy.

I said I would be down to get my sub, the woman on the other side could care less and hung up on me.

I drove down (it took less than 3 minutes) and I walked in. I looked around, there was one person eating at a table, and another two in line while there were three people (not including myself) This subway was far from being "busy".

I was asked if I could be helped, I handed back the old subs saying that the wrong order was delivered. The same woman that hung up on me, came out from the back tall girl, rainbow hair in a makeshift bun and full of attitude outright. Telling me that they were busy and that when the driver came in they handed the sub to the person. As she said on the phone...

My issue here is that I worked in a restraint that did 1000 plates during a shift, this girl doesn't know what busy is... and I can tell you right now that if you didn't verify that the plate was to go to a specific table you would be in for a night of pain, for one mistake backed up everything.

This "Rainbow Girl" was arrogant, gave attitude, and completely ignorant of understanding how to handle a customer, instead of calming down the situation she made it worse.

I will never go back to this Subway again, and I suggest until management changes, or changes personnel there, I would suggest people to avoid this place like the plague. For if they can't verify orders before going out the door, what chance do you think you have of actually getting good service there...

The worse sub I have ever gotten at a subway. Ordered meatball asked for as little sauce as possible it was swimming in sauce when I got it and asked for it toasted sorry, go in the oven but there’s no way the oven was on or is working properly because the sub is not toasted at all. Will not go back to this location. So I decided to give them another chance I have stopped there three times in the last week and every time Ben told they don’t have white bread. I don’t know what is going on with this subway, but this has to be the worst one I have ever visited constantly tell people they don’t have things or don’t make things properly. I don’t know how this one stays open when there’s a much better one up in the center that I will...

I have been going to this Subway several times a week prior to the Covid stuff that has kept us away from the office. Today I stopped on my way to the office an ordered a 6" egg and bacon sub, it was good as always but what was not good was the price! It used to be about $4.00 today it was $5.87 for a 6" sub. I questioned the price and they said "that's the price". Well I will not be going back to that Subway,...