Subway — Restaurant in Birmingham

I visit this location frequently and have never had a problem up until three weeks ago. I purchased a foot-long sandwich and the sandwich had hair in it. I took it back the next day, and the young lady informed me that she could not replace the sandwich nor refund my money. I will have to come in and see the manager. I came back to see the manager, which was not in. I was informed that she normally gets off at 4:00. The assistant manager was there he said at the time he could not refund my money but he could replace the sandwich however because I had had such a horrible experience on replacing and have been back numerous times I chose to have my money refunded, however he informed me he could not refund my mind. I will have to see the manager who’s normally there until 4:00pm. I inform him that I worked 12 hours shift 6pm at night to 6:00:am in the morning and since the manager gets off at four it would be hard for me to get in at 4 o’clock. Today, I finally get in before 4 o’clock because I’m sick and off work, only to be informed that there is nothing see can do for me because because it’s past 2 weeks. I then asked for their customer service number and was informed, that she wasn’t allowed to give out that number. However, the manager Nicole called her manager Thomas and informed him that she had a problem, informed him of the situation, she then asked for my receipt, I gave her my receipt and the sandwich she threw my receipt and the sandwich in the trash and informed me that she could do nothing for me. She could not replace my sandwich nor could she refund my money at that time, I asked her if I could get my sandwich and my receipt back because I plan on posting it on social media, she told me she was not going back in the trashcan for my receipt nor my sandwich so she has a sandwich and a receipt that I paid for, but I got nothing. This is my last time that I will be visiting This subway establishment I will also post this on every social media account, I have along with my friends and allow them to post and inform everyone of the kind of Customer Service you get at subway on Finley boulevard from Nicole and her...

I goes in there to order 2 foot longs today!At the Finley location! While the lady other was fixing my sandwich! A manager that was on duty with such a nasty attitude ask me what coupons I had! I told her I had a coupon for 2 foot longs for 12.99 !she stated to me that they don’t except those kind of coupons! Keep in mind there is no signs posted stating what coupons you can and can not use! I told her that I comes to this location and never had an issue with any of my coupons! So the lady who was fixing my sandwiches ask me did I still want the sandwiches without my coupon! So I asked her could I use my 6.99 coupon for one of the subs the manger yelled out and as no! So she told the employee to give it to some homeless people that was hanging out in the lobby! I never been so insulted how she treated me as a customer She kept saying something about people playing with her bonus check which I thought was inappropriate to say! The manger on duty does not have great customer service she’s soo rude! I don’t know who to reach out too about her! But they don’t have to worry about me ever coming back to that location! So yes I left 2 foot longs and pizza on the table and left out in disbelief! Now worry about your waste instead of your stupid...

Sorry to non caring attitude of employee. Stopped by 08/28/23 around 08:30am to get a sandwich as I have done weekly for the past 4 months. I asked if the 6 inch special was still offered and I was told yes if you have a rewards card. I replied to the young lady that in the past I was never informed about a rewards card and always got the special. This apparently didn't set well with this employee and honestly I got the overwhelming impression she didn't want to deal with a White man - very obvious. As a weekly customer of this Subways and a weekly customer of Mapco purchasing diesel fuel neither of these will ever have my business again. I easily spent $500.00 a month on fuel - both business have lost a customer and I do not expect it to matter to the young lady I dealt with yesterday. I went to the next Subway down the interstate and got the special - no...