Pizza Hut — Restaurant in Blakely

Room for Improvement at the New Pizza Hut Location in Peckville

I have long been an advocate for the delights that Pizza Hut offers – it has been my go-to for satisfying that quintessential pizza craving. However, since the move to Peckville, I've noticed a discrepancy in the quality that I had come to know and love.

Consistency in Cooking: There seems to be a recurring issue with the dough not being fully cooked, particularly in the center of the pizza. This has been a consistent experience not just for myself, but for others in the community as well. Pizza is a comfort food, and part of that comfort is expecting a reliably good meal each time you order.

Crust Quality: The crust, once known for its perfect balance of fluffiness and crunch, now often arrives thinner than expected and undercooked. This fundamental element of a pizza is critical to the overall enjoyment of the meal, and when it's not up to standard, it significantly diminishes the quality of the dining experience.

Attention to Detail: A recent order also revealed that the pizza was not cut properly, a basic yet important detail that speaks to the overall attention given to the customer's experience. It is these small details that often contribute to the anticipation and enjoyment of a meal from Pizza Hut.

Call to Action: Given these experiences, I believe there is an opportunity for improvement that I hope the management will consider. Implementing a more robust quality control process could rectify these issues. Ensuring that each pizza is thoroughly checked before it leaves the kitchen could help restore the faith of loyal customers and maintain the brand's reputation for quality.

As a fan of Pizza Hut, I offer this feedback with the hope that it will be received as a constructive critique aimed at helping this location reach its potential. I eagerly await the return to the high standards that Pizza Hut is known for and that we...

Every single pizza we order at the new franchise on Main Ave in Peckville, no matter the size or style, is always raw/doughy/uncooked in the center. We actually stopped ordering for several months because of this. Then we were really craving the old style Pizza Hut we used to order in years past, and decided to give this branch another chance...I even asked to look at it before I paid and it looked deceptively good. But when I got home and we dug in, it was the same...outside edges are well done and the center was just a mushy doughy mass of under-cooked dough and chunks of toppings tied together with melted cheese. It made it difficult just to try to scrape it off the box in some semblance of a piece of pizza because the center undercooked mass was just fused to the cardboard by the time I got it to my home, 5 mins from the restaurant. We wound up just leaving it to cool, put it in the fridge and re-cooked it in the oven for lunch(rather than waste it), but dinner was pretty much ruined because it was...

I had placed two separate orders because I had forgotten to add boneless bites to my pizza order. The pizza was a stuffed crust with half mushroom and lite cheese. To say this was the most pathetic pizza I have eaten would be an understatement. The crust was thinner than a carboard box and had the texture of one. The dough was overworked for its thinness and subsequently overcooked, making it tough, chewy, and unpalatable. This affected the stuffed crust portion of the pizza, which was the sole reason I had chosen to order from Pizza Hut. On top of that, the mushrooms were dried out and unseasoned. The chicken was ridiculously over priced for eight small pieces that, at their weight, should've been no more than seven dollars, yet I paid over eleven with tax. The only redeemable quality of the orders was that the sauce on the chicken was nice.

This will be the last time I order from any Pizza Hut because I know my lone review of this sad experience will not sway the company into fixing...