I'm not usually one to complain, but I couldn't believe the quality of food and service I received at this branch today. We stopped for some burgers and ice cream. Our burgers came out cold. Not just not hot, but literally cold to the touch. We brought this to the frontend worker's attention and she grabbed someone who I assume was the manager. She mentioned that maybe the grill wasn't working right... She took our burgers and returned them in a few minutes. I can only assume they were microwaved or something similar because the buns were steaming hot and soggy with hamburger juice. We contemplated what to do, but didn't feel like eating soggy burgers. We again returned them and the woman was visibly irritated when she opened them., acting like we did something wrong for not wanting to eat soggy food. We asked to be refunded and she returned the money for the hamburgers. We expressed our dissatisfaction at both the quality of the food and the way our complaint was handled. We told her we will not return and she had the audacity to tell us not too! Our kids and us left hungry and...
   Read moreWe have went the last two weeks after swimming lessons. Both times we waited 30 minutes for our food and both times the food was cold when we got it. The first time I ordered the rotisserie chicken bites and the employee explained that the bites aren’t in their system so they have to ring it up as crispy chicken, then asked how many I wanted ( there aren’t pieces, it is just regular and large) and then got overcharged because the strips are more than than the bites. The bites were stuck together when I got them.
The second time we went, again the food was cold after waiting 30 minutes. Deluxe burger was a regular cheeseburger and all three of the sodas were out of order. The trash can was full the entire time we were there.
I’ve never seen an adult working here which doesn’t mean the teenage employees are in the wrong. It means the adult owners and/or managers are terrible at their job and don’t make sure their employees are doing their job right.
Will not be going back. Rather go to a sit down restaurant, pay almost the same amount for better food and...
   Read moreJust gone down hill so far. Needs something to save it. Turning just as bad as chetek and that is saying something. Update: I was hungry after work and went here with my girlfriend. We each got 4 tenders and ordered 3 ranch and a barbecue with it. They have us chicken tenders shorter than my finger, and an inch wide. Maybe 4 chicken fingers but a disgrace to call them tenders. Not only were they extremely small, they gave us ranch cups that were gloopy out the sides spilling everywhere and a hot sausage gravy that covered everything in the bag. I wouldn't eat that if I was starving. I called, and they offered to give me a barbecue cup rather than replace the tenders they destroyed by spilling gravy over everything. Extremely disrespectful, extremely dirty, gross food in this instance and they wouldn't do a thing about it. So disappointed I wouldn't care if they went out...
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