Happi Jax — Restaurant in Bloomfield Township

Updated 8/28 Im glad that this is a family owned business, as their isnt alot of those around anymore... very fast response from owner to to try and correct my experience.. tho i am not an ice cream franchise you can do DIY shakes at home with a blender milk and hard scooped ice cream. Tho the owner tried to correct my bad experience i will not be a return customer. I will stick with "kiki & lolos" they handscoop any flavor and make it a shake.. not EVERYONE WANTS ICE CREAM IN A CONE I AM ONE OF THOSE PEOPLE but also would like to enjoy ALL THE FLAVORS......

First time customer.. VERY POOR EXPERIENCE AND FIRST IMPRESSION.... Being an ice cream shop you would think that they could make a shake out of any of their flavors. Thats not the case, evidently the knowledge to hard scoop flavored ice cream and add milk is asking for to much, so if u want a shake u have limited flavors from a small menu u wouldnt think. Also advertised that slushie are available and 4hrs before closing something is Mysteriously wrong with the machine evidently. And also stood waiting for the MOST WATERED DOWN FLAVORLESS MILKSHAKE IV EVER HAD. I also almost left without my whole order because people that ordered 5 mins after me where getting their stuff b4 me...Order person not very freindly for being a first person you see for the company. I purchased a t-shirt because i love being an advertiser but with such a BAD EXPERIENCE the t-shirt will read with the following

happi jax x'd out and will say THE SAD JAX...

Have been coming up here since I was a little kid. Tonight was the worst customer service I have ever experienced. Very rude snotty staff from the get go. Ordered a milk shake and it came out the consistency of water. Asked kindly to have it remade or have it thickened up. The response was “that’s just how it is” “no matter what I do it’s going to be like that” I understand these are just kids and it is more than likely their first job. But It was very unprofessional on their part. Here for the rest of the week on vacation and sadly I will not...

My favorite ice cream, unfortunately tonight we had terrible service as did the people in front of us and behind us. Saturday August 24 at about 8:40 pm. The girl at the window was very vocal and obvious about how annoyed she was that people were still coming for ice cream 20 minutes before close. Two young girls who were the last ones in line almost got the window slammed on them until I said that they’ve been waiting behind us this whole time, so the girl rudely took...