Buffalo Wild Wings

We chose this restaurant for my birthday and were very disappointed. The restaurants floor was quite dirty, our tray with silverware was dirty, it had sauce on it. We asked for a new one, only to receive a slightly less dirty one.. after asking for that one to be replaced as well, we just received no silverware or napkins at all. NONE. I ate the cold wings with my fingers, thank god there were wipes at the table... It took at least 30 mins before anyone came to ask us for drinks. One drink was a margarita which took almost an hour to receive. No other beverage was offered in the mean time, not even water! When we asked if I could have a water while I waited for the margarita all of a sudden my drink was ready. The margarita was watered down, and had no salt on the rim like requested. Also no straws were given for the drinks. But the two sodas for my husband and friend had straws. We waited ONE HOUR AND 45 MINUTES for our food. But we didn’t receive the food until my husband said he just wanted the check so we could leave. Because at this point we had been there for almost 2 hours and it was after 8pm, we all had to work in the morning and was not looking to be out this late since we got there at 6pm.. as soon as he said that, the food was ready and she brought it. It was not hot, or fresh at all. The sauce on the wings had dried! We asked for the check and was offered a refund, but instead the manager offered fresh food although we could not wait for replacement food, as we were wanting to just leave. The new food was ready in less than 5 minutes and was not entirely correct. This is our second bad experience here and we will not be coming back. I had a very sad birthday experience today. I already filled out a survey online.