The Bubble Tea Factory — Restaurant in Boerne

I went in to grab a quick piña colada smoothie with boba and they told me their Wi-Fi was down so they could only accept cash at the moment. I had a gift card and he tried to see if he could use it, but couldn’t without their internet working. I told them I would come back another time and proceeded to leave. Before I could Leave the parking lot, a staff member (I’m assuming the manager) came out and asked me what I was trying to order. I told him and he told me to sit tight. He quickly came back out with my order and gave it to me on the house for the inconvenience. They just gained a customer for life and someone who will always recommend them to others due to the customer service given to me. That is becoming more rare in this day and age. Thank you to The Bubble Tea Factory for your commitment to customer service even when you are experiencing issues with...

The Bubble Tea is unique drinking experience. The owner is very friendly and patient and will explain all of the options and flavors too you. The service was fantastic. I tried the Lemon Tea with Strawberry Boba's and it was great. The tea had just the right amount of lemon flavor and the strawberry bobas added a splash of flavor as you drink. My wife had the coconut with tapioca bobas which was more traditional. It was also very good and creamy. The tapioca boba are a little more firm than the juice filled strawberry giving you a slightly different experience. I went back the next day to try the Banana Tea with Strawberry bobas and was not disappointed. The banana tea is a creamy tea (like the coconut) and was excellent with the strawberry boba. There are unlimited combinations that you can try and am looking forward to...

I have to say I was blown away with the service that this Tea Factory provided! Free samples, a GENUINE love for the customer, wonderful/relaxing environment, and a free drink for my first time visit (due to an ordering mistake on my part too!). Great place to take the family, as there's an extensive selection of drinks! Smoothies, Coffees, Boba Teas, Desserts, Food items, and More! Plus, they'll customize anything you want!!! They can also put Bobas in any drink!!!!! I got an Iced Coffee with Coconut Milk and Bobas and it was to die for! My kids got cookie dough dessert, Frappe s, and Strawberry Smoothies with Rainbow Bobas, all suggestions from them!!! We loved everything!!!! Thank you Bubble Tea Factory for...