El Acapulco — Restaurant in Boiling Springs

ACP is an acronym people use when they cannot pronounce arroz con pollo. Yet when I called and ordered arroz con pollo over the phone, I was given a dish consisting of dry chicken, rice, broccoli, zucchini, and black beans. I wasn’t even upset; mistakes happen. I just had my husband go back to the restaurant to get the correct order. But instead of correcting my order, they informed him that I ordered the wrong thing and should have ordered ACP instead—claiming that arroz con pollo and ACP are two different dishes. I’ve eaten arroz con pollo at dozens of Mexican restaurants and ALWAYS receive chicken and rice topped with queso. They refused to exchange the food for the correct item and only agreed to a refund of the dish. Now I’m stuck with nothing to eat while my family has dinner. I’m disgusted by the lack of accountability and customer service from this restaurant, and I will not be returning.

From Google: In Mexican restaurants, ACP typically stands for Arroz con Pollo, which translates to "rice with chicken" in Spanish. It is a dish consisting of chicken and rice, often served with a cheese sauce on top. The dish is popular in many Mexican restaurants, particularly in the American South...

The waitress was very friendly, if a little forgetful, and the salsa for the chips was good. I got a Chili Relleno that ended up being a ball of greasy ground beef and cheese with a SLICE of green pepper in it...basically like eating a ball of Cheesy Hamburger Helper without the macaroni; but that tasted okay, so I wasn't going to complain too much. My Texas Burrito came, and would have been a good-sized meal...if I could eat it. There wasn't any flavoring or spice to be tasted in the meat or other ingredients. All I could taste was a hint of the shrimp, cheese sauce, and the refried beans that tasted like they'd been scorched in the pot. I ended up asking for a refund for that, as well as the side of avocado that my gf asked for but never received, with her Chicken Pollo...which...

The food was much too expensive for what it was( surprisingly small portions for the price) and gave me a stomachache; and I've eaten a lot of latin food in my life, so this is no case of having a weak stomach. Plus, normal dishes means something different than any other place. Carne asada was listed as roast beef instead of grilled flank steak. Chalupas were described as 'not like Taco Bell ' and ' like a tostada' despite pretty much every other restaurant in the world knowing that chalupas have soft, thick tortillas. I settled on a separate dish and the flavor was fine, but nothing to write home about. Lastly, The menu said one price, hostess said another, then my receipt said another.

I would recommend several other places before I sent...