Domino's Pizza — Restaurant in Boonsboro

Two starts only because the food is hot and they didn't mess up the order. This is hands down the worst Domino's that I've come across as far as customer service is concerned. Placed my order through the app for carryout, and the only option was contactless pickup. Cool, perfectly fine with this. Call the store when we arrive to let them know we were ready for the "delivery" and the woman who answers proceeds to chew us out because if we want contactless pickup we need to call the store before we place the order.... That defeats the purpose of ordering through the app. After letting her know the app doesn't offer any instructions about having to call ahead, she gets rude about it. Finally she tells us to put our hazards on so they know which vehicle to bring the order to. 10 minutes pass and nothing. Ended up going in to pickup our food anyway. It's just sitting there with like 8 employees standing around doing nothing. So much for "contactless". The service...

Will never order from Dominoes again, 3 hrs to get food, after 1 hrs brought cold food, called said, we're busy it will be 30 mins, called again an hour later, still had not delivered, when I pointed put I paid way before the food they were making, I was hung up on.hot food showed up 3 hours after ordering,..already complained to corp...I'd recommend not buying from this store, Elijah, you deserve to be fired, you're the worst and have no business in this job, you sorely lack customer service skills, and apparently can't coordinate simple...

They were extremely busy on New Year’s Eve and unfortunately they made a mistake on our order. But I gave them five stars because we went back the next morning to deal with the issue and our interaction with the employees was outstanding. They were very apologetic about what happened and they made it right. On top of that the pizza was so delicious! We don’t live in the area and unfortunately the Domino’s in our area is less than stellar :( But this Domino’s is absolutely wonderful. Keep up...