Boston House of Pizza — Restaurant in Boston

On 10/14/22, I ordered a large chicken alfredo pizza. When my sister took a bite of the first slice pulled from the box, she bit into a chicken bone. She pulled a whole chicken bone from underneath the cheese on her slice of pizza. The chicken bone had skin and sauce on it, and looked to be half eaten - as if someone was eating wings while preparing the food.

When I called to complain, not only did the woman on the phone have an attitude, she asked for me to send her pictures because "there was no way a chicken bone was in the pizza." After sending pictures, I was asked to bring the pizza and chicken bone back to the restaurant for "proof." I was then informed that the store owner had to be contacted to see if I could be issued a refund for my purchase. If not, I would be compensated another pizza and soda.

When I arrived to the Boston House of Pizza to show the pizza and chicken bone, the woman's response was "We don't even sell that bone." If that's the case, that makes the situation worse. A chicken bone is a chicken bone and does not belong under the cheese on my pizza. There was no accountability or apology on behalf of the business....

I ordered the following items and the driver delivered without the Salad. The driver said he was going to call the restaurant about making a mistake. I called the restaurant Boston House of Pizza and spoke with a sales person who told me that '' l cant deliver to you, you are too far. I will give you the refund for the salad. I informed her that l specifically wanted the salad and if l was not getting my order, she could come get her package cos l ordered 3 items and paid for the items , charged a service fee and 18% driver tip.

She informed me to contact GrubHub and that l did not buy from her. She cannot deliver to me. At no time during the conversation did she try to placate me rather she informed me that she was the manager when l asked to speak with a supervisor. This is the worst sales experience l have received. I will inform as many people as l know not to go anywhere near the Roslindale Boston House of Pizza. Horrible service. Your order Jul 2, 2021 7:57pm Print receipt Order #12621570-1335569 1-Way Pizza 1 1-Way Pizza

Small , Pepperoni $12.00 Fries 1 Fries

$4.50 Buffalo Chicken Salad 1 Buffalo...

Absolutely disgusted. I don't order here often but remebered they made decent calzones. I ordered a sm chicken parm calzone. Myself and son get about 1/2 way thru eating it went I see a piece of hair that has been baked thru out the dough of the calzone. Instantly I call them, they don't answer. I continuously call no answer so I head there with the remainder of the calzone all the while still calling them. Almost there they answer to say they're closing I let them know I'm calling about a order I received that had hair baked into the calzone. I'm offered a future credit. No thanks. I'd like my money back. I'm then told they are unable to because they've shut down. I should call or come in the next day. I tell her I'm on my way and will take cash. She then says she is able to void my order so the charge will come off my card and sends me confirmation of that. She apologizes and says she doesn't know how that happened and hopes I will give them another chance. Unfortunately there is nothing that will ever make me eat there again. I'm completely and...