Gourmet Latte #12 — Restaurant in Bothell

Jules (manager) is HORRIBLE! She just explained to me that re-making of drinks has to be on the same day. This location has a history of making poor tasting customized drinks that need to be returned. In the past, we have returned a drink made the previous day absent of a hassle from the manager(s) or barista(s). We compare this to the other Gourmet Latte locations in the surrounding area. This morning I went to return a drink that was made at this location yesterday (Sat, April 15th) . Per Jules, there is a policy on re-making of drinks in that they need to be returned back to the same location on the SAME DAY the drink is made. This is hard to do b/c of: 1.) a large family of young kids (i.e. always going somewhere & always busy) , and 2.) the long-ish lines of the drive-through coffee shop. Jules did NOT care about the first reason even before I could explain the second reason. If that is the case, then this must be a new policy since my wife has been going to the surrounding Gourmet Latte locations (164th St, Bothell Everett Hwy across from Fred Meyers, and Alderwood Mall) everyday for the last year. Sometimes, she gets two drinks on each day of the weekend. Moving forward, all Gourmet Latte locations have lost our business and I will be requesting a cash refund on my two gift cards from Karissa (owner). For you reading this, please be weary of going to...

Convenient coffee drive thru located near canyon park in bothell. Double sided drive thru but they do get busy. Ive found the baristas to be pleasant and efficient but you still might wait in line for a solid 20 minutes during busy times of the day. Drinks here have been consistently smooth regardless of hot or iced. Specialty drinks are very sugary, but the ladies will gladly make them at 25 or 50 percent sweetness level if you ask (which to me tastes like normal sweetness from other stands). All around good little coffee spot, punch card and chocolate covered espresso beans available...

My wife and I waited over 20 plus minutes in line to get our order and there were three baristas working. They only had a total of three cars in both lines when we were there. This is very slow for a drive thru place. My smoothie was "okay" at best. As someone who visits many coffee shops and espresso drive-thru's this drive-thru even having been there multiple times over the years will be one I don't return to in the future. I recommend finding a coffee drive-thru where the baristas know what it means to be a barista. This is...