McDonald's — Restaurant in Brandenburg

As a former employee of this location it is extremely disappointing going to this store and encountering not only terrible food, but poor customer service. My father-in-law took my kids through the drive-thru a little while back, was pulled forward and waited nearly 20 minutes before going back through the drive thru to ask about their order. Staff, including the manager were extremely rude and literally refused to give them their food. Instead, he was given a refund for an order that wasn’t even his. I’ve been there a couple of times and it was my experience 2 mornings ago that finally made me wanna leave this review. This time, Sue Dages ;always the sweetest lady) was her usual sweet and delightful self. However, before I even got to the second window, the young lady had my bag hanging out the window waiting for me. As I approached, not a word said, she basically threw my bag at me. I’m just wondering what happened to the amazing customer service this store use to have. I know this use to be one of the busiest fast food restaurants in town, and the customers would get so frustrated but, we, as a team would work together to ensure that [nearly] everyone left happy. Not anymore. Come on MCDS, get...

First time being here since the new building all I have to say is I’m disappointed I go in there and I get a large fry two drinks, one a vanilla shake the other one a frozen mocha with a shot of espresso and both of our drinks came out liquid when we went and explained no this isn’t what we ordered. They proceeded to tell us well the machines messed up when it’s hot it doesn’t want to keep things frozen so I was like well shut down the machine, Go back inside because instead of a large fry, they gave me a medium fry, and no one had answers for us or nothing. We weren’t offered a refund or I’m sorry nothing just excuse after excuse I go to etown and I never have this issue. I never have my drinks coming out melted sad and then I had to wait a while because no one would come to the front table to help. They were all busy talking and joking around while I was standing there for about 15 minutes waiting for someone to come and assist me...

I understand that fast food restaurants can get busy, but are there ways to improve efficiency? Sometimes it feels like it takes longer than necessary to get my order. Are there any plans to streamline the process? I'm curious about the accuracy of orders. Have there been any improvements in order accuracy recently? I've occasionally received incorrect items. I appreciate the variety of menu options, but are there plans to introduce more innovative or healthier choices? I'm also interested in the quality of the ingredients. Are there any efforts to source more locally or sustainably produced ingredients? Overall, I enjoy the convenience of McDonald's. I'm simply hoping for a smoother and more consistent experience. This review uses a questioning tone to express concerns about efficiency, order accuracy, menu options, and ingredient quality. It acknowledges the challenges of fast food but suggests areas for...