Nice N Fresh Bakery — Restaurant in Bridgeport

I live in Austin, Texas and unfortunately had a death in the family to someone very close to me that lived in Bridgeport. Living 2000 miles away it was difficult for me to think of a way to help the family. I decided to send a tray of Italian pastries and Googled bakeries near the residence. Thankfully, Nice N Fresh was the first one that popped up. I called the morning of the service, praying they could make a large tray and deliver it. I didn't hold out much hope. I spoke to a very nice woman named Melissa. I explained my dilemma and she was extremely helpful. Expressing her condolences, she said they don't normally deliver, but due to the circumstances would try to find someone to run the order over. AND SHE DID!!!! She was very patient with me (this is 6 AM mind you) and explained what and how many pastries there would be on the tray and promising delivery by 1 PM. My family sent me a picture of the tray, that was there on time, and said the pastries were delicious. The tray was done up very well. A very heartfelt thanks to Nice N Fresh and especially Melissa for their kindness. My next visit home, their bakery will be one of my first stops to thank them in person. And to sample the...

Well I am sad to report that after nearly 20 yrs of going to Nice & Fresh bakery they have severely disappointed me! I order 100 cupcakes eleven days prior to the event. The first call from the staff a day later asked if I wanted designs? I told her no, just plain white frosting, then 5 days later they called stating that they didn't have a cake tray big enough, so I went to Michael's to buy boards big enough! I then arrive to the bakery and had to explain to the staff the best way to place the cupcakes so that they looks the way I requested.. I gave them the date It was supposed to be ready in my original order, we go to pick it up and what do you know it's not ready!! My friend went to pick up her cake and when she asked when will it be ready the young lady shrugged her shoulders??! I can't begin to explain why this turned out so horribly but all I can say to any potential customer please be mindful to get names /dates of folks you speak to for the purpose of accountability and quality! Maybe they'll this to make the necessary adjustments or.......

This is place USED to be good but now it is TERRIBLE! I bought cookies that looked good under glass but when I got them home were actually frozen solid. Shame on them passing everything off as "Nice & Fresh."

The worst part--I also bought a co-worker a whipped cream birthday cake (again behind glass looked okay) but I was so embarrassed when my coworkers cut into it. The whipped cream cake must have sat there for days because it was cracking at the base and it felt and tasted like dry rubber! This is not an exaggeration--most just dumped their piece after a few bites. Granted, the cakes do look good but they are not fresh or tasty as they appear!

The WORST part is that "Nice and Fresh" does NOT stand behind their products and REFUSED to reimburse me or give me another cake when I visited them the next morning.

If you DO NOT want to be embarrassed at a social event DO NOT buy your bakery goods from Nice and Fresh. Their food is anything but fresh and the customer service is DISGRACEFUL. The store sales help are rude as well. Sadly, not nice and...