Brigantine Bistro — Restaurant in Brigantine

Service needs major improvement. We came for dinner after 7pm. We ate outside and it was an okay atmosphere. I was excited to try their vegan and gluten-free meals. Everyone loved what they ordered, except mine was too spicy. When i asked the waitress that i cant eat spice, she never mentioned that i still had to pay for it. She just took it away. I was expecting a manager to apologize but no one nor the waitress came. The Service went downhill from there. It was hard to get her attention afterwards. When i saw the bill, the item was still there. When i asked her to remove it, she said that the kitchen said no and that i had to go to the kitchen and speak with them. I went to the BOH (which is small area, and explains why the food took too long). I spoke with the manager who was a cocky, young man with no customer service, who didnt even know what was on the menu, and that the kitchen had to correct him. They removed it from the bill after i explained the situation. You had to go FOH to pay, which is fine, but i witnessed the Mgr gave an attitude to the next customer just paying their bill. Another table spilled their drinks, the wait staff, who are teenagers,gave them a rag to clean it up themselves. Another table asking where their waiter is....

We were so excited to try this "bistro" with gluten free and vegan options, but if bistro to you means eating in a room with no windows then you found your place. Really, it was like eating in a basement but it wasn't a basement, just no windows. It's like some weird diner experience, definitely not a bistro. When you walk in you'll walk past the kitchen area, and the window to it, which is where you pay. There were 5 flies on the mirror behind me (my husband counted them). From the time we ordered (Ham and Cheese and a Mexican style chicken salad) it took over 30 minutes but it was not busy. Drinks are canned cokes, no fountain drinks. I asked for the hot peppers on the side of my sandwich, they were on the side but also ON the sandwich- I don't like hot peppers. Vegan cheese was good, but the sandwich was overall extremely greasy and I can't be sure but it tasted like it was cooked in butter, which defeats the vegan cheese. Our server seemed to disappear. Sorry, but we...

Bummed that we chose this place during our recent family vacation. Food was ok, most likely because the menu had too many cuisine options to be great at one thing. There was a section for Mexican, Italian, traditional classics, and more. I could have looked past that but unfortunately the service was awful. To start our server never offered refills of drinks, and the service was extremely slow. Also the plates were huge in relation to the tables and the server never came back to take our plates as we finished, we actually had to ask another server to take them. Then as we finished our meal our server came over and told my husband his dinner came with dessert and asked what he wanted and then left without asking if anyone else wanted dessert which I found to be super rude and odd for a restaurant.....and to finish it off there were multiple flies flying around us during our meal, which definitely could have impacted how we felt...