Shoku Japanese Steak House — Restaurant in Bristol

Shoku in Blountville has been going downhill for quite some time, but today was by far the worst. I waited a HOUR for a to go order they said would be ready in 30 minutes. They didn't care, they didn't offer me anything for the inconvenience. The staff member told me to have a nice day when I complained, dismissing my time they wasted. It was very disrespectful.

While I am there waiting I ran into some of my friends. They go up to pay with their receipts and because the party was over eight they were charged a gratuity fee of 20%, which did not surprise me. But on top of that fee there was a $.53 hospitality fee. When I asked what that fee was for, the cashier said it was the fee the system charged to use it. Not the credit card use fee but the fee there internal system charges to use a Point of Sale System. How is that fair to the customer? We are already struggling to even go out to eat, let alone get more fees added to our bills.

Bottom line-Shoku has been less and less customer service oriented for a long time but now they have lost my business entirely and I hope my friends also. No customer should have to wait a hour for a to go order from a business who doesn't care they wasted your time nor should you be charged because that business chooses to use a POS system.

So if you do decide to go there be prepared for high prices, an additional .53 cents and possibly a really long wait followed by the kind of customer service that told me to...

I CALLED AND PLACED AN ORDER FOR PICK-UP AND THE GIRL SAID IT WOULD BE 20-30 MINUETS WHICH WAS NO PROBLEM. THE PROBLEM WAS WHEN WE WENT TO PICK THE ORDER UP. PULLED UP TO THE WINDOW GAVE OUR NAME AND THE GIRL COULD NOT FIND OUR ORDER. GAVE HER OUR PHONE NUMBER AND SHE STILL COULD NOT FIND OUR ORDER. THEN WE WERE QUESTIONED AS TO IF THAT WAS WHERE WE HAD CALLED. DUH WE CALL AND ORDER FROM THERE EVERY WEEK!!!! SHE TELLS US TO PULL UP AND SHE WILL GET OUR ORDER TOGETHER SO WE AGAIN TELL HER WHAT WE WANT AND PAY FOR OUR MEAL. 15 MINUETS LATER WE PULL BACK AROUND AND ANOTHER GIRL AT THE WINDOW HANDS US OUR ORDER, MY HUSBAND CHECKS THE ORDER TO MAKE SURE THE SOUP I HAD ORDERED WAS IN THE BAG. I HAD ORDERED A 20 OZ SOUP BUT WHAT THEY HAD GIVEN ME WAS A 6 OZ SO HE TOLD THE GIRL THAT THE SOUP WASN'T RIGHT WE HAD ORDERED A 20 OZ NOT A 6. SHE GOT VERY AGITATED AND SAID SHE WOULD HAVE TO CHARGE US FOR THE DIFFERENCE. EXCUSE ME!!!! MY HUSBAND WAS TO SAY THE LEAST VERY UPSET AT THIS. HE PROBABLY SAID WORDS THAT HE SHOULDN'T HAVE AND THEN THE GIRL LOOKED AT HIM AND SAID (SIR YOUR NOT ALLOWED TO SPEAK TO ME THAT WAY). WELL YA KNOW GET THE ORDERS RIGHT PLUS WE HAD ALREADY PAID FOR WHAT WE HAD ORDERED GIVE ME A BREAK. TO THAT WE WILL NEVER BE BACK TO THIS...

A good restaurant that has declined. In the past Shoku was a place where the food was delicious and the service was friendly. Over the last year the food became inconsistent - several times the meal was so salty the food was difficult to eat. I always returned to Shoku hoping the food would better than my last time. Sometimes it improved, other times it did not. Tonight was the last time I will dine at Shoku. The restaurant had ran out of soup with no substitutions offered. I found a bone fragment in my teriyaki chicken and rice. My server never returned after taking my order. I had been ready to leave for some time. the owner saw me stand up and anticipated my walking to the register and grabbed my ticket. Finally, the girl that rang me up asked how my meal was. I told her I was disappointed there was no soup and nothing else substituted. She said “that’s the way it is” and I replied “but you are still charging me the same price even though I didn’t get everything included” and she walked off. And so did I....