Subway — Restaurant in Brooklet

Young man named Tyler was refreshing the condiments. I stood there waiting. He never made eye contact or acknowledged my presence. The other young man was at the register handling a lady with a group of children, two men were waiting to pay for their sandwiches. When HE was done, he asked Tyler if he took my order ofcourse he said no. When the young man from the register asked me what I would like, I said I was beginning to think I was invisible. Tyler informed me they had been extremely busy and he was trying to get a take out order ready. Seeing I was the only one standing there I feel he could of made my sandwich. I worked in customer service for a large restaurant chain. Acknowledging a waiting guest is a courtesy. All he had to say is we'll be with you in just a few minutes. I didn't catch the young man's name that was working the register and that made my sandwich, but his smile, sweetness and customer service was outstanding. Tyler could use a refresher course in customer service and...

The food is good. Typical Subway food. Tyler has the absolute worst customer service skills. What he is doing is far more important than any customer standing in front of him. He never says anything or acknowledges you in any way when you walk in the door. He ignores you and makes every customer wait until he's done doing whatever he's doing before he will ever even acknowledge you standing there. A customer behind us was trying to make conversation with Tyler, and all Tyler would do is complain about how busy they were. Isn't being busy a good thing? The more busy, the more money you make. And how dare you order a pizza when Tyler is there. Most of the time, he says they just don't have any pizzas. Today, though, they had some still partially frozen. He brought them out to take the plastic off the pizza and quietly said to the other employee that he absolutely hated when people ordered pizzas. Well, I heard that! That's what prompted my bad review....

Me and a few associates were looking for a nice dinner and decided to hit up the local Subway. Upon arrival we were welcomed by the staff members and treated with what can only be described as the scent of freshness. While waiting in line we took note of the friendly atmosphere and positive energy. Once it was time to order, we decided to go out of our comfort zone and try a sub adorned with the infamous Subway cookies. The male staff member was very helpful, recommending us a bread type and informing us that we can get it toasted. While it did come out to be a bit pricey, myself and company agree that it was worth every bite. We offered a bite to the aforementioned staff member and he gladly tried it, commenting that it may be better with Italian bread. Our specific sub consisted of 4 cookies (2 chocolate chip and 2 raspberry cheesecake) and 6 inches of herb and cheese bread. I’m conclusion, great food and better service, will definitely be...