Starbucks — Restaurant in Brookline

I feel discriminated against every time I come to this location. I been living in the area for 2 years and can count on one hand how many times I came to this location cause the same lady always has a nasty demeanor and attitude. If you were a secret shopper looking in you would see if for yourself specially toward black people.

I am a paying customer and been ordering the same drink for years now. So I know the difference in taste and the way it is suppose to look. Plus I am obsessed with my morning coffee and want it to be perfect and let’s be honest. No Starbucks location can make the same exact drink it’s always a little or DRAMATICALLY different in taste.

I get a mocha with other stuff added and 1 pump white mocha. The “one pump white mocha” ( printed on the label ) the employee will read and completely make a white mocha (out of mistake from not properly reading the label, a bit too fast). And it happens pretty often to the point I make extra time in the morning to pick up my coffee in case they do mess up my drink, for them to have enough time to correct the mistake without me needing to press for time. Which I shouldn’t have to but do. Long story short that’s what happened today.

The manager tells me as she “dumps my drink. “It it’s mocha” but yet the second drink that she made comes out a completely darker color and is brown as it should be, than the first which looked exactly like white mocha. I felt gaslight cause I know what I’m talking about and I’m the one DRINKING IT LOL. So unprofessional. I pay for extra Caramel drizzle and like the cup with drizzle which she did not do I saw her. I asked her to add more she urged. I told her I am ever willing to pay more as if I did not already pay for the extra drizzle and she still refused me. Making it seem like I’m wasting stuff or something. Just don’t come here. The area gives off the privilege and their employees at like it towards “others” that look like me it seems.

And honestly I’m tired of feeling and being treated different then. And it doesn’t feel empowering it makes you feel less human when people treat you like that and a company rewards this bad behavior by paying them to treat people like that. She needs a customer service class.

Side note: I went to a different Starbucks right after cause I hate my coffee without caramel (I was willing to be late for work for a perfect coffee) and it would have been a waste of $8 on a coffee if I didn’t get the caramel. They cleave me caramel...

I entered this coffee shop this evening, and while the barista was taking my order (hot choclate and a sandwich), a man showed up in the coffee shop with his two kids and a UNLEASHED big dog (most likely a bull dog). The dog was moving around smelling things, so when I spotted the dog close to me, I moved away to the other side of the counter. The barista took the order of the man who “arrogantly” said this is a therapy dog, while I waited behind the counter for 2 minutes. It turns out after few minutes that the man had the leash for the dog in his jacket.The barista then took my order again, and wanted to make up for me through offering me the sandwich for free. I refused politely, and paid in full, and left the shop. I really expected the barrista to say to the man to at least leash the dog (isn't this a current policy at starbucks?) , and finish taking my order before he takes the man’s order. Please get those working there some proper training, so that they enforce Starbucks policies correctly, and care for the comfort of all their...

Coffee is always good. Professional workers. Pricey-it’s a Starbucks. Not a full menu *$ as they don’t carry sandwiches, or wraps &c. They have pastries and those egg things. A condition of their lease at the Shops at Putterham as I heard. I’m in favor of David v. Goliath, but I don’t think other stores offer breakfast sandwiches that *$ competes with. Maybe the addiction store has sandwiches (convenience store: tobacco and lottery)

They don’t carry sandwiches here, so I am happy they updated the mobile menu to say, “not available at this store,” as opposed to ~ “unavailable.”

This applies to all Starbucks: I can’t get a dry cappuccino. What I end up getting is a dry latte. I was trained to make a regular cappuccino with the volume that remains after the espresso is half...