Thanh Vi — Restaurant in Brooklyn Park

I had heard good things about this place, sadly I had an awful experience before I even got to try the food. I went online to the restaurants website. Immediately I was prompted to "order online" by a company called "Beyond Menu". I looked through the app and saw that everything matched up, Location, Hours, Menu, etc. I think proceeded to place my order as prompted to through the restaurants website, I paid $32.84 immediately through the website. About 5 minutes later I got a call from the restaurant telling me that they do not do business with beyond menu and will cancel my order but will take 2-3 days to return to my account, if I still want my order (which they received) I would have to pay.. So basically $32.84 of my money would be put in lingo because of a poor marketing deal on the restaurants behalf. Even worse was the fact that they transferred me to a woman, and then the "Manager" who seemed to think NOTHING WRONG WITH MY MONEY BEING TAKEN FROM THEIR WEBSITE!!! WANTING ME TO PAY AGAIN AND THEN WAIT 2-3 DAYS for the orignal payment via website of $32.84 o come back. After realizing that I was getting no where with the manager and any want at all to try their food, I ended the call.

I asked the manager what he would do... if he went online.. went to a restaurants website.. ordered food, knowing none the less, as the site did not INDICATE ANYTHING ABOUT NOT ORDERING ONLINE -- (In fact it encouraged me to order drink, and leave tip!) ... then only to get a call from a restaurant.. telling you that you would get your money back in 2-3 days but would have to PAY AGAIN if you wanted your order?! That is stealing, that is shady business. I hung up and immediately put a stop payment on the order via my bank.

Moral of the story for THANH VI Brooklyn Park, REGARDLESS - YOUR RESTAURANT is responsible for this error. It is and will never be the customer's fault for your poor marketing choices. NOR IS IT THE CUSTOMER who unknowingly ordered in good faiths RESPONSIBILITY - TO CONTACT THE "ONLINE/APP" COMPANY YOU HAVE SOUR BUSINESS WITH TO GET THEIR MONEY BACK.

Sorry THANH VI- A good business would have apologized and been accountable for what had happened. .... IT WAS AN ISSUE BETWEEN YOUR BUSINESS AND THE ONLINE/APP vendor NOT THE CUSTOMER! An honest business would not have expected the customer to pay twice, nor would put the bare of liability AT ALL ON THE CUSTOMER.

I have never experienced anything like this before, I am posting this here so folks do not make the same...

Came in today for the first time due to its 4 star ratings. I was extremely disappointed and sickened due to the fact that their lunch combos; the fried rice tasted old and bland/seems like they cooked out a huge batch for rush hour and let it sit til an order came thru. The pad thai had some chili flakes and wrinkled over-cooked basil in it along with some pieces of wrinkled beef, when I had ordered specifically the chicken pad thai only. I'm not sure where the chili flakes came from because I am aware that there is no optional spice level for these dishes on their menu. Also, my combo came with 2 pieces of fried chicken wings, you can tell that the wings were cooked in the deep fryer again because the chicken was super dry and tasted a day old. As I took a bite out of each item, I finally realized that they used left over pho noodles from other guest meals to cook my Pad Thai Chicken. It triggered because, why the heck would there be basil, wrinkled beef and chili oil like flake in my Pad Thai Chicken dish?? That's insanely gross and very disappointing!!!

My first and last with this restaurant, I'm amazed that there are many good reviews here.

*=== Come on now, everyone needs to really taste the combo sides and the Pad Thai! So disgustingly wrong! I went in their slow peak...

I eat here a lot, but was disappointed with my server this time who was argumentative and questioned my quality of food when she witnessed I could barely get my fork through the walnut shrimp. I've ordered before and was not fried to the point I couldn't chew nor get my fork through it. The manager gave me half off which was nice of him I guess, although I only ate half of one shrimp and asked that it be replaced with less cook time. I would usually give 5 stars to this place, I've ate here over a 50 times. Usually the staff are really nice I give the waiter Today customer service skills 1 star she was rude. The manager 4 stars he was helpful but they still would not cook me fresh food that I had to pay half for. Also she did not even say thank you for the 5$ tip on a 15$ meal that she didn't deserve after her...