Bigo's Bar & Grill - Padre Island Hwy — Restaurant in Brownsville

Let’s get right into it. Upon arrival there is not a hostess to greet you, or sign that says please seat yourself. The food is good, but some items do not come with the sides (cheese,sour cream,guacamole, flour tortillas) as normal. Plates for sharing such as (2) or (4) people also do not come with rice, beans, to make the fajita tacos. Regular chips and sauce are not served here either, nor queso. So as you sit you are given a cup of pinto beans, and a basket of chips which are a little hard…but the salsa is not for dipping it’s for whatever you may order such as tacos, but if a burger is ordered then the combination seems out of sorts. When the food arrives it’s the meat, and corn tortillas.. but it said on the menu charro beans comes with it, well the beans given to you when seated counts towards the plate. Kind of confusing, so you have to order rice, guacamole separate… and the plain guacamole is $9.99 before tax. So basically you have to order everything separate. The taste of the food is good though. The floor is clean, but the small chairs are unstable, especially against the somewhat slippery tile floor.. careful with sitting down, hold your chair. I will update this review if needed as I further complete my tasks in this area. 👻🥰🤠 #corporate...

I called in an order and when I got there nobody knew what I was talking about (like the order was never placed). After much confusion, we were told that the restaurant doesn't take call in orders to dine in, only for pick up orders. They brought our food in to-go plates and we stayed to eat in the restaurant. The waitress was really nice and tried to make up for the misunderstanding. Then, at 12:45PM I gave the cashier my debit card and had to follow up after 15 minutes of not hearing back from her. I think that their weakest area is in the cashiering/call-in orders, I believe there is a lack of communication there some how (maybe they might need to hire some help in that area or have a more experienced person handling that). The fajita guarache was one of the best tacos I've ever had though (I'll make sure I remember to take a picture of ithe guarache next time...

Horrible customer service!! The night staff doesn’t want to attend after 9pm and they close at 10:30pm. I was calling in to place an order shortly after 9pm I made numerous calls but no one answered. So I decided to go to the restaurant to place my order to go. I arrived at the restaurant at 9:15pm and I soon as I parked they turned off the lights in the dinning area but since I didn’t leave they turned the lights back on. So I approached the door and a man comes outside to tell me that they are closed. Then I asked him what time they closed he said at 10:30 but that they were already cleaning and they couldn’t take my...